KFC Exposes Quality Issues Again: Pregnant Woman Found Ceramic Fragments in a Hamburger

by mlwang on 2011-12-14 14:00:07

KFC Exposes Quality Problems Again, Customers Find Ceramic Pieces in Hamburgers. Yesterday morning, Ms. Wang, a citizen, found a small black fragment in her cheeseburger at a KFC branch in Haidian District. After investigating in the store, Mr. Zhao, the district manager of Beijing KFC Co., Ltd., said that the fragment was from the ceramic layer of the baking tray in the kitchen, which had accidentally fallen off and stuck to the meat patty in the hamburger. Ms. Wang introduced that around 8:00 am yesterday, she came to the KFC store at the intersection of Xueyuan Road and Huayuan North Road in Haidian District and ordered a 7-yuan breakfast set from KFC, which included a cheeseburger. "I had eaten more than half of the hamburger when I suddenly bit into a hard foreign object," Ms. Wang checked the hamburger in her hand and found a black fragment about one centimeter long and half a centimeter wide on the meat patty. She then called the store manager, who after breaking the fragment in half and checking it, speculated that the foreign object was a salted eggshell, and proposed to refund the money for the hamburger to Ms. Wang. Ms. Wang said that she refused to return the remaining hamburger and questioned the deputy manager's statement.

At around 10:00 am yesterday, the reporter went to the KFC restaurant and saw a noticeable black thin piece on the remaining hamburger in Ms. Wang's hand. It had gray dot-like texture, approximately half a centimeter long and wide, and was very hard. Ms. Wang said that she had just become pregnant for more than a month and was worried that the foreign object she had already ingested might harm her body and fetus.

Mr. Zhao, the district manager of Beijing KFC Co., Ltd. in charge of this restaurant, said after checking in the kitchen that the fragment was from the ceramic layer of the baking tray inside the store's oven. It might have fallen off unexpectedly while the meat patty in the hamburger was being heated on the baking tray, sticking to the meat patty. "Such situations are rarely seen." Mr. Zhao then took out an unwashed baking tray, whose surface color and texture were similar to the fragment, with a coating missing about the size of a "finger cover". Mr. Zhao said that it could be basically determined that the foreign object Ms. Wang ate came from here. KFC apologized for the harm caused to customers by the unexpected脱落 of baking materials into food, promised to accompany Ms. Wang for a physical examination, and pay the relevant expenses in advance. KFC stated that they would provide Ms. Wang with corresponding economic compensation.