Core tips: "Should the gift be returned when the genuine product is returned for some reason during a buy-one-get-one-free promotion?" or "What should companies do when they are maliciously attacked online?"... "Should the gift be returned when the genuine product is returned for some reason during a buy-one-get-one-free promotion?" or "What should companies do when they are maliciously attacked online?"... Yesterday morning, more than 70 after-sales management personnel from over 40 large enterprises in Wenzhou, including Huafeng Group, Zhengtai Group, and Kaitai Department Store, continuously raised various questions to the lecturer while attending the training session for the first batch of after-sales service managers in Wenzhou. During this initial training for Wenzhou’s first batch of after-sales service managers...