Supermarket overcharged by four cents and was sued by the customer in court

by d7yitr5nop on 2012-03-09 16:50:13

Changsha News - The day before yesterday, citizen Huang Pingguo filed a lawsuit against the Renrenle Supermarket on Mawangdui Road, accusing the supermarket of overcharging him by four cents and hoping the supermarket would return these four cents. In the morning of the same day, the Furong District Court had already accepted the case.

Subsequently, a reporter at the RT-Mart supermarket Hongyuan Road store bought a pack of rice noodles. The electronic pricing for the rice noodles was 2.49 yuan, but when checking out, the receipt showed a price of 2.4 yuan. The reporter gave the cashier 2.5 yuan and received ten cents in change. Later, at the Walmart Supermarket Wanjialie store, the reporter bought a bunch of spinach that was electronically priced at 5.95 yuan. At checkout, the receipt showed a price of 5.9 yuan. The reporter gave the cashier six yuan and received ten cents in change. A staff member at the Walmart customer service counter said that their cash register system is maintained by specialists and does not count cents as part of its calculations.

The reporter then interviewed the Changsha Price Bureau. An on-duty staff member from the bureau's Goods Department stated that the Price Bureau only has regulations requiring "clear price labeling" for goods and has no detailed rules about how supermarkets handle cents. They also mentioned that coins are generally more common in banks than in circulation in the market, saying they have "never seen them on the streets of Changsha."

Regarding this issue, lawyer Li Jian from Hunan Wanhe United Law Firm expressed that according to relevant regulations such as the "Regulations on the Administration of the Renminbi," no unit or individual may obstruct the circulation of Renminbi. Therefore, in this case, broadly speaking, the business entity is suspected of excluding and discriminating against the circulation of Renminbi coins. From an individual perspective, this also violates the fair trading provisions of the "Consumer Rights Protection Law." However, objectively speaking, if consumers insist on being precise, it is believed that merchants rarely refuse to give coins. Lawyer Li Jian stated that the significance of this individual case might be small, but its role in warning merchants to respect consumer rights is profound and long-lasting, which should be affirmed. The reporter is Liu Yang.

On February 16th, Huang Pingguo bought a pack of goji berries at the Renrenle Supermarket on Mawangdui Road. The price of the goji berries was 5.56 yuan, but the supermarket charged him 5.6 yuan during settlement, overcharging him by four cents. Huang Pingguo felt that the supermarket had no right to overcharge him these four cents, so he filed a lawsuit with the Furong District Court the day before yesterday, which immediately accepted the case. Huang Pingguo stated that he only requests the Renrenle Supermarket to return the overcharged four cents. Regarding the significance of this lawsuit, Huang Pingguo said: "Some people question whether I am wasting judicial resources, but the significance of my lawsuit is not about these four cents. I believe that the court accepting the case represents progress in the judiciary."

Yesterday, the reporter visited the Renrenle Supermarket Mawangdui Road branch. Manager Liu of the store said that prices showing cents usually occur for items that need to be weighed. After weighing, the electronic pricing machine automatically sets the price. For such items, the supermarket's cash register system defaults to rounding off the cents. Regarding Huang Pingguo suing the supermarket, Manager Liu said he was unaware of the matter, stating, "Currently, the supermarket has not received any complaints, nor has it received a court summons."

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