Everyday Economic Journal reporters Chen Shijun and intern Wang Xia reported from Shanghai. The bomb in a delivery package in Guangzhou's Tianhe district not long ago has once again exposed the security loopholes in courier services, and attention to delivery safety has continued to increase. Currently, Zhejiang's Shaoxing city has piloted real-name system for express delivery services. Whether this system should be promoted nationwide and its timeline have become hot topics inside and outside the industry. Yesterday (February 23), Wang Jiahong, the manager of daily affairs at the Yangpu branch of YTO Express (Weibo) in Shanghai, told the Everyday Economic Journal that he had indeed seen relevant information about implementing the real-name system on the company's internal network.
YTO Express stated that for first-time senders or those sending packages without fixed locations, they need to show their ID cards first. After the courier checks their identity and inspects the items in the package, they will then proceed with collecting the package.
The company's internal network has received notice from headquarters.
On February 6, a sudden explosion occurred when citizens in Guangzhou's Tianhe district received a delivery package. This incident seems to have become the driving force behind promoting the real-name system for express delivery nationwide.
It is understood that since April 2011, the National Postal Administration and the public security department have designated Shaoxing as a pilot city for the real-name express delivery system. Before mailing each package, customers must go through procedures such as "showing an ID card, opening the package for inspection, verifying the items being sent, and registering information" before completing the sending process. Shaoxing has publicly stated that this measure has been quickly implemented by all 25 express delivery companies in Shaoxing County, with significant results.
According to a previous report in the Xiangtan Morning Post, starting from February 20, Hunan STO Express (Weibo) required couriers to add the step of "senders showing ID cards or other valid documents and confirming the completeness and authenticity of the sender's filled-in information" during parcel collection.
Wang Jiahong introduced to the reporter of the Everyday Economic Journal that they had already received notice from the company headquarters on the company's internal network. When collecting parcels, they not only check the contents of the parcels but also inspect ID documents. This is another measure after YTO Express announced on its official website on February 17 that it would strictly enforce the "open box inspection" system for every item sent.
It is understood that YTO Express does not seem to implement the real-name system for all senders in specific execution links. "For the sender's ID, it is not checked 100%. It mainly targets individual senders to verify whether the sender's information on the waybill matches the ID information. However, for monthly settlement clients and group clients, since contracts are signed beforehand, there is no requirement to check the ID," Wang Jiahong said.
Regarding the impact of the real-name system on express delivery companies, Wang Jiahong said that due to the more complicated work procedures, the time for collecting and delivering each ticket has increased, and the company has also added labor force, thus increasing the operating cost of the enterprise.
Wang Jiahong introduced that, "Our site has more than 20 employees, and each person collects and delivers over 100 pieces per day. Collecting each piece now takes about 5 to 6 minutes longer than before, and some take around 10 minutes longer. Recently, our employees usually work until 9 PM, so we have been recruiting people continuously."
Experts say the implementation effect will be discounted.
In fact, the current promotion of the real-name system for express delivery seems to be experiencing some "resistance" from enterprises.
Previously, the media reported that "Starting March 1, ZTO Express will lead the way in implementing the real-name system," but soon ZTO Express denied this via its official Weibo account. At the same time, ZTO also posted on Weibo requiring all outlets to inspect the contents of parcels on-site when collecting them. If users refuse inspection, the parcels can be refused for collection.
In response, Xu Yong, chief consultant of China Express Consulting Network, told the Everyday Economic Journal that in a buyer's market, various express companies find it difficult to fully implement the real-name system in actual operations while competing for market share. It is also hard for the real-name system to become a routine practice.
Yesterday, the reporter of the Everyday Economic Journal called YTO Express as a consumer and asked if the company would accept deliveries when the sender could not temporarily provide an ID card. A business representative from Xuhui District replied, "Under normal circumstances, we cannot collect it, but sometimes it depends on what the content is. For example, if it's a document or the sender is a student, showing a student ID will suffice."
Xu Yong introduced that the main purpose of implementing the real-name system for express delivery is to prevent the mailing of dangerous goods. However, compared to other criminal methods, express-related crimes are relatively rare. There needs to be a choice between safety and efficiency. The real-name system "makes the entire society pay when encountering difficulties, which comes at a high cost."
Statistics show that China currently has approximately 13 million single pieces per day. Calculating that the information of 10 million people needs to be verified and registered daily, the workload would be enormous, making it difficult to implement effectively.
Xu Yong believes that the measures of the real-name system for express delivery cannot fundamentally eliminate security loopholes in express delivery because couriers often cannot visually determine dangerous substances like drugs or explosives, and criminals may use forged documents.
Wang Jiahong also frankly admitted to the reporter that couriers almost cannot identify fake IDs, and consumers also worry about the security of personal information.
Share: Related reports: Real-name system for express delivery begins trial: YTO Express requires first-time senders to show ID. Express industry considers unified packaging for parcels facing inspections, possibly requiring customer payment. Real-name system for express delivery is difficult to implement well; both enterprises and consumers have concerns. Express delivery calls for real-name system: the signature confirmation process is virtually ineffective.
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