Maocoin has recently launched a night delivery service. Currently, Maocoin customers within the outer ring of Shanghai can choose the night delivery service on Mao Network, including sweaters. This service will also be gradually launched in cities such as Beijing, Guangzhou, and Shenzhen in the near future through Maocoin Shopping Network. The time for Maocoin's night delivery is between 18:00 and 21:00. Couriers will make a telephone appointment with the customer in advance to confirm the delivery time and location, and obtain the customer's consent before delivering the goods. This service does not incur any additional charges.
A relevant official from Maocoin stated that launching the night delivery service was not intended to cope with the current logistics peak during the Spring Festival travel rush, but rather as a long-term measure to enhance customer service by Maocoin.
Nowadays, many courier companies only have two batches of pick-up and delivery in the morning and afternoon, which are also the busy working hours for office workers when a large number of documents and letters need to be processed; many family customers also choose to go out during the day to handle affairs. Couriers often encounter situations where customers are too busy, don't have time, or are not at home during the day. However, from 18:00 to 21:00 in the evening, most customers have returned home. Delivering goods at this time is highly efficient for both customers and couriers. After receiving the product, customers can immediately try it on comfortably at home, enhancing the customer experience.
Recently, Maocoin has collaborated with third-party logistics companies to comprehensively improve logistics services in terms of speed and quality. Several measures have already taken the lead in the industry and led innovation, demonstrating Maocoin's high regard for customer experience and deep understanding of its brand image. After the fever of the e-commerce industry cools down, only by deeply understanding customer needs and continuously innovating products and services can one win the market.