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Dear reader friends:
The "Liberation Daily·Insurance Weekly" is holding an evaluation activity for "Shanghai's Outstanding Service Insurance Companies of 2010". In order to help and supervise insurance companies conducting auto insurance business to continuously improve service quality and provide you with better auto insurance services, we specially invite you to fill out this survey questionnaire.
Basic Insurance Information Survey
1. Which insurance company did you insure with? _______________________
(Please fill in the company you insured with in the past year)
2. What types of insurance did you purchase? (Multiple choices allowed) □ Compulsory traffic insurance □ Third-party liability insurance □ Vehicle damage insurance □ Whole vehicle theft insurance □ Spontaneous combustion loss insurance □ On-board personnel liability insurance □ Newly added equipment loss insurance □ Body scratch loss insurance □ Glass separate breakage insurance □ On-board goods liability insurance □ Engine special loss insurance □ No-deductible insurance □ Rearview mirror or headlights separate loss insurance □ Others________
3. Through what channel did you purchase your car insurance? □ Insurance company store □ Car insurance agency □ Insurance agent □ Phone purchase □ Online purchase □ Other ways_________
4. Why did you choose this channel to purchase car insurance? □ Cheaper price □ Convenient to insure □ Reliable channel □ Trust salespeople □ Other reasons____________
5. How much discount can you enjoy when purchasing car insurance through this channel? □ No discount □ Less than 10% □ 10%-20% □ 20%-30% □ 30%-40% □ More than 40% □ Don't know the discount range
6. Through which method do you pay your premium? □ Door-to-door collection □ Bank transfer □ Branch payment □ Other methods________
7. Do you think this payment method is convenient? □ Very convenient □ Quite convenient □ Not very convenient
Insurance Satisfaction Survey
The following questions aim to understand whether you are satisfied with the car insurance products you purchased. Please select the options you consider appropriate based on your own experiences and feelings. If you have never enjoyed a certain service or cannot evaluate a certain question, please select the "Don't know" option.
1. Are you familiar with the car insurance product you purchased?
Yes □ No □ Average □ Don't know □
2. Do you think it's convenient to purchase car insurance?
Yes □ No □ Average □ Don't know □
3. Do you think the car insurance premium rate is reasonable?
Yes □ No □ Average □ Don't know □
4. Do you think car insurance salespeople are honest?
Yes □ No □ Average □ Don't know □
5. After subscribing, does the insurance company provide customer follow-up services?
Yes □ No □ Average □ Don't know □
6. Do you think the car insurance claim hotline is quickly connected?
Yes □ No □ Average □ Don't know □
7. Do you think the claims adjusters arrive at the accident scene promptly for valuation?
Yes □ No □ Average □ Don't know □
8. Do you think the claims procedures are convenient?
Yes □ No □ Average □ Don't know □
9. Does the insurance company inform you of all required claim documents at once?
Yes □ No □ Average □ Don't know □
10. Do you think the claims adjusters are professional?
Yes □ No □ Average □ Don't know □
11. Do you think the compensation amount is reasonable?
Yes □ No □ Average □ Don't know □
12. Do you think the compensation arrives timely?
Yes □ No □ Average □ Don't know □
13. Do you recognize the rewards and penalties system for car insurance rates?
Yes □ No □ Average □ Don't know □
14. Are you satisfied with the designated repair services?
Yes □ No □ Average □ Don't know □
Please evaluate the overall satisfaction with the car insurance service provided by the insurance company (including the following four questions), and please score. Are you generally satisfied with the car insurance subscription process?
( )
Are you generally satisfied with the daily services of car insurance?
( )
Are you generally satisfied with the claims process of car insurance?
( )
Are you generally satisfied with the car insurance service as a whole?
( )
Very satisfied 100-90 points
Satisfied 89-80 points
Somewhat satisfied 79-70 points
Not very satisfied 69-60 points
Unsatisfied less than 60 points
Don't know
What aspects do you think the insurance company needs to improve? (Multiple choices allowed) Subscription notification explanation ( ) Speed of insurance claims ( ) Reasonableness of insurance claims money ( ) Convenience of customer service outlets ( ) Customer service phone connection rate ( ) Complaint mechanism of customer service ( ) Attitude of customer service personnel ( ) Professionalism of customer service personnel ( ) Others___________________
Please leave your valuable opinions and suggestions for the insurance company
__________________________________________________________________________________________________________________________________________
Please fill in the following information, your information will only be used for the lottery activity, we promise to strictly keep your information confidential
Your driving experience: □0 ~ 1 year □1 ~ 3 years □3 ~ 5 years □More than 5 years
Your age: □18 ~ 30 years old □31 ~ 45 years old □46 ~ 60 years old □Over 60 years old
Your education: □Junior high school □High school/vocational school □University/college □Graduate degree or above
Your income level: □Below 2000 □2000~5000 □5000~10000 □Above 10000
The car you insured belongs to: □Private car □Corporate business vehicle □Commercial vehicle
Total amount of your car insurance: □Less than 100,000 yuan □100,000 to 200,000 yuan □200,000 to 300,000 yuan □300,000 to 400,000 yuan □Above 400,000 yuan
Your name: ___________
Address: _______________
Contact information: _________________
Thank you for your support and cooperation in this event. Wishing you good luck and our gratitude!
Mail to: Liberation Daily·Insurance Weekly, No. 300 Hankou Road, Shanghai
Postal code: 200001