Because of its early start, Ping An telephone auto insurance has accumulated many advantages that no other company can match in terms of value-added services and operational guarantees. As early as 2008, Ping An telephone auto insurance was the first to launch "three-minute quick quotation," followed by the "two certificate reminder service," which involved sending automatic text messages to remind car owners about the validity period of their driver's licenses and vehicle registration certificates. After capturing a large portion of the market share, Ping An telephone auto insurance invested more resources and finances into improving service levels.
In response to increasingly fierce market competition, Ping An telephone auto insurance not only optimized its basic services but also continuously provided high-value-added distinctive value-added services for car owners. According to reports, in 2010, the compensation rate for Ping An telephone auto insurance claims under 10,000 yuan with complete documentation reached over 99%. To continuously meet the personalized needs of car owners, Ping An telephone auto insurance launched the "Car Care Manager" claims value-added service. On each policy, there is a business card for the "Car Care Manager," allowing car owners to call for help whenever they encounter problems. Additionally, the Car Care Manager provides several intimate services to insured car owners, including claim reminders, consultations, and guidance, as well as "three agency services" such as paying vehicle and vessel tax, handling traffic violation fines, and assisting with annual inspections. Relying on its powerful back-end centralized platform and nationwide claims service network, Ping An telephone auto insurance customers can enjoy multiple value-added services, such as year-round accident reporting and one-stop direct compensation claims processing, and national-wide claims settlement services for accidents occurring out-of-town.
"Innovation drives development." A series of breakthrough innovations in value-added services are key reasons why Ping An telephone auto insurance maintains a leading market share. In the field of auto insurance services, there has long been a phenomenon where "customers who frequently have accidents enjoy quality service, while those who do not have accidents receive no service." To address this situation, Ping An telephone auto insurance introduced "non-accident roadside assistance services," transforming the role of auto insurance from "paying money when accidents happen" to "daily emergency support." New channel customers who purchase commercial insurance can simply call the Ping An Auto Insurance hotline to receive professional rescue services from Ping An telephone auto insurance, with unlimited rescues within 100 kilometers. The rescue services cover various aspects, including jump-starting, emergency fuel delivery, emergency water addition, tire replacement, on-site repairs, towing, and hoisting rescue. Industry experts believe that this service from Ping An telephone auto insurance will lead the entire auto insurance industry into a new phase of development.