Beijing News: What information can netizens get through your post?
I hope to make this post into a small tips for the convenience of the West Station. Before passengers come to the west station, they can check the post and know the approximate location of the place they want to go.
Li Ran: Some convenient measures such as bus route maps, telephone booths, luggage deposit places, and an overview of newly added temporary passenger trains during the Spring Festival travel season. Netizens can see these informations in my posts. For the issues that I am not sure about, I will inquire and verify with the old urban management officers at the station and railway staffs before publishing.
Try to simplify your luggage for easy carrying. Always carry your wallet and mobile phone with you, don't put them in your luggage bag; student ID and tickets should be kept close to your body, don't put them in the luggage bag, so you won't have to look for them when checking tickets.
Beijing News: Has posting online brought changes to your life?
Platform ticket: Sold at the No. 37 and No. 38 ticket windows in the ticket hall of the North Plaza, and can also be purchased at the temporary ticket office on the west side of the North Plaza.
Li Ran: Mainly inform the netizens of the locations of various functional areas of Beijing West Station, especially how to quickly find some convenient facilities through texts and pictures. For example, the location of the ticket hall, entrance and exit, each waiting room, where the newly set up temporary ticket windows are located during the Spring Festival travel season, and the ticket refund window has moved to the north square of the west station, many passengers cannot find it, so I specially took photos in the post to show the route.
"Hope citizens know how to take the train by looking at the post"
"I just want to enjoy hot pot and sing songs while going home". - Excerpt from Li Ran's online post
"I really didn't expect this post would get so much attention, I just wanted to provide some services and reminders within my ability to passengers," Li Ran said.
In the post, Li Ran replied in detail to various questions from netizens, she was called by netizens as "the most patient female urban management officer in history."
"These four years have made me realize that there are too many people who need help during the Spring Festival travel season," Li Ran said. Every time she patrols, a large number of passengers ask her for help, "sometimes in one minute, I encounter four or five people."
■ Character story
[Online Post Information]
On January 7th, a post titled "West Station Urban Management Goes Through the Spring Festival Travel Season With You" was published on the Tianya Forum. This post, which includes a lot of convenient information such as purchasing tickets assistance, transportation routes, safety reminders of Beijing West Station, quickly became popular among netizens. Yesterday, we learned that the author of the online post is Li Ran, a female urban management officer of the West Station Urban Management Team.
How to quickly buy and return tickets? How to go to the entrance? How to take the bus? Li Ran said that the information in the post are all the most asked questions by passengers. "The area of the west station is large, there are many facilities, and there are also many passengers encountering difficulties. I think now more people use the internet, publishing information online can help them understand in advance."
Li Ran: Compared to the impromptu posting before, I now have a plan. I will think ahead about what content to publish each day. Yesterday, I published the Spring Festival travel traffic warning in picture form, which I got from a friend at the Traffic Management Bureau.
Li Ran said that two other colleagues within the team are also collecting convenient information together with her.
Beijing News: What services do you want to provide for netizens through posting online?
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