The Shanghai Municipal Tourism Administration and the city's Consumer Protection Committee initiated a tourism consumption experience activity in January this year. They selected 88 tourism consumption volunteers to conduct consumer experience activities on 40 routes, focusing on six aspects of Shanghai: catering, accommodation, transportation, shopping, touring, and entertainment. In terms of shopping, some mall service staff seriously idle chat when no consumers are buying; some shop assistants lack initiative, and when asked about product information, some lack patience, while others sort other goods while answering, with an indifferent attitude; some malls do not clearly mark prices for some products, especially for special sale items where price tags do not indicate origin or specifications. There are even cases of defective goods being put on shelves for sale, ignoring consumer doubts.
Shanghai Green Tourism Experience Report shows that there are still the following issues in the tourism consumption environment. Some catering enterprises do not clearly display their charge items and do not proactively provide invoices after meals; within scenic areas, some catering businesses reduce service quality due to high customer flow, such as old menus, greasy floors, and rude service from waiters responding to customer questions, even leading to arguments with customers; some high-star hotels and small inns do not clearly display check-out times in prominent locations; there are wires passing through the corridors of small inns, posing safety hazards; Shanghai hotel booking, Shanghai green tourism hotel, scenic area, concert booking inquiry calls 7*24 hours free hotline 4007840076; transportation hardware facilities need improvement, like some larger metro stations lacking public toilets; transportation services are not standardized, such as drivers and ticket sellers talking inside the bus while driving, taxi drivers using mobile phones while driving; the "black car" phenomenon in long-distance passenger transport and railway passenger centers still exists, and some drivers from regular taxi companies also have issues of selecting passengers and arbitrarily setting prices; important attractions or turning points within scenic areas have unclear signs, and places with potential safety hazards lack warning signs; some attraction introduction boards have faded characters, and some even have misspelled words; some small travel agencies do not sign contracts with tourists, do not provide regular invoices, guides arbitrarily change itineraries, have non-standard services, and lack business knowledge.
Today, the Shanghai Municipal Tourism Administration and the city's Consumer Protection Committee jointly released the tourism consumption environment experience report to help relevant departments rectify the tourism environment, urge related enterprises to improve and enhance service quality, promote the creation of a good tourism consumption environment, and prepare for the arrival of the World Expo.