### Compensation Methods
● Customers call 10000 to report a breach of promise, providing the broadband account or the landline number associated with the faulty broadband as necessary information.
● The telecommunications company will verify the report and respond within 3 working days. If the report is confirmed to be true, compensation will be provided. For customer convenience, the telecommunications company will prepay the compensation amount as communication fees for the broadband account recharge on behalf of the customer.
### Details of Compensation
● This commitment applies only to wired broadband services in urban and county areas of Jiangxi Province under China Telecom, specifically for fault repair services caused by the inability to access the internet due to reasons attributable to the telecommunications company.
● This commitment applies only to the above-mentioned faults reported through 10000 within the valid reporting period. The valid reporting period for each fault is 30 days from the date of the customer's initial report. If the customer does not report the fault within 30 days, it will be considered as waiving the right to compensation for this breach.
● For delays exceeding the committed repair time limit, compensation will be 1 RMB per hour of delay. Delays less than one hour are rounded up to one hour.
● The timing for Class A fault repairs is from 8:00 AM to 10:00 PM daily; for Class B fault repairs, it is from 0:00 AM to 12:00 midnight daily. Fault duration is calculated from the time the customer reports the fault until the fault is repaired. Each fault is timed separately, and multiple faults are not aggregated.
● Corporate and government customers (contract customers) follow the relevant contract agreements.