An effective way to maintain the already established service image is: Establish a customer service auditing system; through this system systematically monitor and audit the performance of the customer service department, measure, evaluate whether high-quality service standards are being met, and feed back relevant information to frontline employees. This process is the core factor in the organization's progress towards high-level customer service. Establishing a customer service auditing system - Customer Service Auditing System ——
· Is an organizational format for periodically evaluating how the service system operates.
· Takes certain measures to assess the completeness of the service system.
(1) The service auditing system clarifies...