Some senders are worried about the leakage of personal information. According to reports from Beijing News (reported by Liu Yanran), not long ago, Zhou Ye, head of the news and information department of YTO Express's Shanghai headquarters, stated that the real-name system for express delivery is a key pilot project being carried out in Shaoxing County, Zhejiang Province. Currently, 25 express companies in Shaoxing have implemented the real-name system, but it has not yet been widely adopted in other regions. Companies like Yunda Express and others have expressed that they will flexibly implement the real-name system; while a relevant person in charge of SF Express mentioned that although efforts have been made to implement it across all outlets, customer acceptance remains low.
"For first-time senders, roadside senders, or hotel senders, couriers not only need to inspect the contents but also require them to show identification documents, otherwise, the package may not be accepted," said Zhou Ye. Currently, YTO Express is only participating in the real-name system pilot program promoted by the public security department in Shaoxing, Zhejiang, and has not received any notice regarding its nationwide promotion. The State Post Bureau has also not issued any official documents concerning the real-name system.
"Besides ID cards, driver's licenses, household registration books, and more can all serve as valid identification for the real-name system," according to Zhou Ye. The process of the real-name system for express delivery is relatively simple and easy to follow: scanning the waybill, inspecting the parcel, registering the name, phone number, address, showing the ID card and recording the ID information, sending the package, and entering the information into the company's information system.
Fan Genying, senior manager of the government affairs department at SF Express, stated that SF Express had previously made efforts to implement the real-name system across all outlets. Currently, courier collectors at each outlet are required to ask customers to provide proof of identity when sending packages. However, unfortunately, customer acceptance is still low. During interviews with multiple couriers and several express companies, it was discovered that there are widespread concerns about the implementation of the real-name system.
"After the implementation of the real-name system for express delivery, the efficiency and income of piece-rate paid couriers have both decreased to varying degrees. Would couriers resort to leaking customer information to 'make up' for the shortfall, as netizens have complained?"