By the end of 2011, what are the living expenses that bother us in this past year? And as consumers, what issues should we pay attention to? According to the consumer complaint analysis report published by the 315 Express, the report showed that this year, the 315 Express resolved a total of 1,676 consumer complaints, an increase of 170 cases compared to last year, and an increase of 269 cases compared to 2009. Among them, random charges in the telecommunications industry, automobile quality issues, online group buying, and real estate delays in delivery have become new hotspots for complaints. Nearly half of the complaints were due to substandard product quality, and the increase in telecommunications and automobile complaints was the largest. From the total number of complaints, there was no significant increase in complaints this year compared to last year, with an increase of 10.1%. The analysis report showed that this year there were 1,162 complaints about goods, accounting for 69.3% of the total complaints; and 514 service-related complaints, accounting for 30.7% of the total complaints. In other words, complaints about goods still accounted for a large share. From the nature of the complaints, the complaints involving quality issues still ranked first, with a total of 754 cases throughout the year, accounting for 45.0% of the total complaints; followed by complaints related to marketing contracts, measurements, prices, etc. Among all the complaints, IT and home appliance complaints still led the way, with 452 complaints ranking at the top. In addition, there were 215 complaints about telecommunications services and 136 complaints about housing and building materials. Compared to last year, there was a larger increase in complaints this year regarding telecommunications services, automobile parts, housing, and building materials. Additionally, different from previous years, pre-paid cards and online group-buying complaints became more prevalent this year. The report showed that there were 45 complaints about pre-paid consumption, a significant increase from previous years. What should you do when encountering these consumer problems? The 315 Express offers solutions! Related theme articles: http://blog.cnfol.com/myc6f2i36/article/57566640.html