Since its establishment, a certain company has always adhered to the following principle: "Employees and customers are both gods of the enterprise. The enterprise should provide quality services for employees, and employees should be highly responsible for product quality." Its management system clearly indicates that the management layer is the service layer, and managers are service providers. The service content provided by managers to employees includes maintaining a good working environment, enhancing job competence, helping to establish correct values and advanced thinking, guiding employees to grow healthily and positively, and providing all possible learning conditions. Based on such a concept, for more than ten years, the company's profits have maintained steady growth. It not only gained customer praise but also enjoys high acclaim within the industry.
Why can the enterprise in this case achieve such excellent results and growth momentum? Is the concept of 'managers as service providers' feasible? People who see this case find it inconceivable and cannot help but raise such doubts. If people can understand management from the essence and purpose of management, the confusion in their hearts will naturally dissipate.
Management is service. Taking the role of a service provider in management is the fundamental concept of doing good management, the best strategy for good management, the highest realm of good management, and one of the essences of the Five Elements Management Theory. Why is it so? Mao Zedong was the first to propose "serving the people," which later evolved into "wholeheartedly serving the people." This became the founding purpose of the Communist Party of China, representing the fundamental requirement of socialist morality, the objective need of the socialist economic base, the requirement for establishing and developing the socialist market economy, and the spiritual motivation and the highest standard for measuring professional actions as either good or evil. Whether it is administrative management, economic management, agricultural management, or other types of management, although the scope of management may differ, management authority ultimately comes from the people, and management is fundamentally about serving society and realizing the interests of the majority. Therefore, the essence of various organizational management in our country is service. In short, management is service.
Taking corporate management as an example, let us further understand the essence of management being service. Some people think that enterprises are profit-making organizations, especially privately-owned enterprises, and seem unrelated to service. However, this is not the case. Corporate managers directly serve the employees, and the employees directly produce products or provide services, thereby satisfying social needs. Thus, enterprises serve society, corporate managers directly serve employees, and indirectly serve society.
What are the benefits of managing with the role of a service provider? For society and the country, it helps establish socialist morality, promotes economic development, and social harmony. For the organization itself, it helps boost employees' enthusiasm and initiative, improves productivity and management efficiency, fosters harmony and cohesion within the enterprise, thereby enhancing the enterprise's cohesion, competitiveness, and profitability. For individual employees, it helps improve their knowledge and skills, and realize higher self-worth.
Therefore, management is using "heart" to deal with matters. Excellent industries often have a team of managers whose main purpose is "wholeheartedly serving." Any organization must adapt to the new era, participate in new competition, and must liberate thoughts, establish the concept that management is service, take the role of a service provider in management, and shift from "management-oriented" to "service-oriented." Managers must reach this realm to become excellent managers in modern organizations. They must establish the concept that management is service and truly serve employees in real management work, allowing team members to maximize their enthusiasm and creativity, and provide more services to society and the people.
This article is sourced from: Capital and Funds - Neither Can Be Lessened_7256 NOKIA Music Phone Advertising Plan_1208 Reflections on Corporate Culture Shaping_6619