Hiring in Tongliao, Inner Mongolia
Process Design Evaluation in Progress
Author: Zhang Guoxiang
2011/9/14
In order to ensure that process design suits the enterprise reality and achieves process management objectives, before designing processes, enterprises need to clearly understand the standards for qualified processes. Design standards are also evaluation standards.
Evaluation criteria vary from enterprise to enterprise. The determination indicators and quantifiable indicators I provided in the article "How Small and Medium Enterprises Can Conduct Process Evaluations" can be used as references. At the same time, the enterprise's process management strategy also influences the establishment of evaluation criteria. Clearly, the evaluation criteria for business process reengineering and process optimization differ. Business process reengineering may refer more to industry benchmark indicators, while process optimization should focus on internal benchmark indicators, appropriately considering industry benchmark practices. Process evaluation is not only a test of process design but also preparation for process implementation, making it an important part of process management.
Process design is the foundation of process management. Whether or not a process suits the enterprise reality and is concise and efficient cannot be decided solely by the designer; it must pass through three levels of evaluation. Each level has its own emphasis and cannot replace one another. These three evaluations are conducted by position representatives, supervisors, and enterprise leaders.
The first evaluation of process design is conducted by position representatives who participate in the process. This primarily evaluates whether the process suits the enterprise reality, is operable, and is concise. The process designer needs to listen to the opinions of the position representatives while also guiding them to boldly reflect on the shortcomings of current practices. Encourage participants to propose further simplification suggestions to completely eliminate operational obstacles and remove redundant steps. The process designer should compare the differences between the new and old processes and describe the possible positive changes that may result. If there are any adverse effects, they should also be clearly explained to ensure that the overall process is better than the old one. Otherwise, the process must be redesigned.
Process participants must evaluate the process from two aspects: answering whether the process fits the reality at a basic level and answering whether the process allows us to fully utilize our potential at a higher level. If no effort is required to follow the process, it often indicates that the starting point of the process is too low, and there is still room for improvement in process improvement. If implementing the process requires significant cost or if the promotion of the process encounters overly complex resistance, the starting point of the process is too high and temporarily difficult to meet the current stage of enterprise development. The standard of the process needs to be reduced, striving to both satisfy current practices and make some progress.
Supervisor evaluation, or process review, is the second step in process evaluation. This mainly evaluates the systematicness and tight connection of the process, with further evaluation of operability. All position employee representatives and their superior supervisors involved in the process must participate in discussions. Evaluation is carried out through process performers' explanations, questioning by position representatives and superior supervisors involved in the process, and answers provided by the process designer. In addition to evaluating whether the process is concise and operable, this phase also evaluates its position and role within the entire process system, whether it is tightly connected with upstream and downstream processes, and whether the process objectives are clear and achieved. If not, it must be returned for redesign.
Supervisors need to consider whether this process can be replaced or merged, whether there is space for reduction, or whether manual operations can be replaced by technology or equipment. Efforts should be made to reduce waiting times, repetitive and cross-over steps.
Enterprise leader evaluation is the final approval step, the third step in process design evaluation. In addition to continuing to evaluate the systematicness of the process, the completeness and necessity of the process are also key evaluation points to ensure the systematicness and effectiveness of the enterprise's process design. Process management experts, process designers, and all supervisors involved in the process participate. The process designer explains the necessity of the process, and the enterprise leader and other participants can raise questions, which are answered by the process designer and process management expert. If the process cannot ensure the smooth connection and feasibility of the entire company's processes, improve efficiency, or even contains unnecessary steps or unclear responsibilities, the process must be redesigned.
Enterprise leaders should pay special attention to the alignment and cooperation of processes with customers and suppliers. Only processes that improve customer response speed and increase supplier convenience can truly enhance the efficiency and benefits of the enterprise.
If a process passes through these three evaluation stages, its awareness range will significantly increase. It is also a deep training session for the company's process managers and implementers, providing strong support and a broad foundation for process implementation. Evaluation is not just formal review but also a collision and advancement of thought. Therefore, none of the evaluation stages can be skipped, and they must be treated seriously and cautiously.
This article is from:
Breaking the 80-20 Performance Law_23548.www.zp-nmg.com
How Enterprises Avoid "People Leaving and Capital Being Lost"_8941.www.zp-nmg.com
Brand, Not Deception, But Flattery_6313.www.zp-nmg.com