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Currently, wheat harvesting by machine has begun in various regions across the country. The summer harvest cross-regional operation is of great significance for ensuring the increase in summer grain production. It is understood that about 310,000 harvesters will be invested in this year's summer harvest cross-regional operations. In order to ensure the smooth progress of wheat mechanized harvesting,福田雷沃 Heavy Industry has upgraded its information system. By utilizing the national summer harvest cross-regional operation information service center and its efficient and convenient parts information system, it provides protection for the national summer harvest cross-regional operations.
In terms of information services, the National Summer Harvest Cross-Regional Operation Information Service Center has set goals to cover 60% of all cross-regional operation machine operators, achieve an 85% user satisfaction rate in services, and ensure a 90% accuracy rate for published information content. To ensure the effective implementation of these goals,福田雷沃 Heavy Industry has comprehensively upgraded the functions of its information management system and optimized the service processes. In terms of telephone services, the information service center has organized, screened, and formed standard call scripts from recent years' technical, service, and policy inquiries during cross-regional operations, making it easier to quickly provide answers when users call, thus saving users' operational time. Meanwhile, during this year's summer harvest cross-regional operations, experienced market personnel and skilled service personnel will be dispatched to the information service center seats to provide convenient and fast technical information support to cross-regional machine operators via phone communication.
According to the varying degrees of demand for different types of information from users, in terms of SMS services,福田雷沃 Heavy Industry has adjusted the original 9+1 information to 3+5+1 information. The "3" refers to three types of information: operational skills, agricultural machinery maintenance, and technical repair, mainly involving the use and maintenance of agricultural machinery products. These types of information are highly demanded by users and directly determine the level of user operation of the machines. The "5" includes operation progress, harvesting prices, supply-demand information, weather, and traffic information. These types of information directly relate to the direction and benefits of users' cross-regional harvesting. The "1" represents comprehensive information, which is policy-related information that users are more concerned about. Compared with the original 9+1 information classification, the 3+5+1 information classification better aligns with actual user needs, further enhancing the targeting of information delivery and better meeting users' information demands.
In terms of online services, while continuing to provide comprehensive news, information services, agricultural machinery information, local focuses, maintenance, green channels, and other related contents, the national cross-regional operation information network emphasizes the functionality of the information service module in 2011, strengthens the maintenance module function, enhances user operational capabilities, and ensures the effective utilization of machines. Meanwhile, to better leverage the role of the national cross-regional operation information network, an online technical Q&A module will gradually be implemented during this year's summer harvest period to provide real-time technical support to users.
In terms of spare parts supply, to effectively meet user needs,福田雷沃 Heavy Industry started running the VEI system on September 1st last year, incorporating spare parts into unified information management. According to the IT department staff of福田雷沃 Heavy Industry, the system realizes the unified coding management of nearly ten thousand kinds of spare part resources and achieves the unified information management of spare part reporting, supply, and shipment between福田雷沃 Heavy Industry and its dealers. This system integrates logistics, information flow, and capital flow at a high level. Dealers can report spare parts and required quantities online based on user spare parts needs and their own inventory conditions. Through the system's automatic feedback to福田雷沃 Heavy Industry, orders are generated, reviewed, and confirmed by the company, automatically generating warehouse release plans and shipping orders, thereby sending the spare parts to the dealer's spare parts warehouse in a timely manner. The operation of this system has increased the accuracy rate of spare parts procurement orders to 95%, controlled the error rate of spare parts shipments within 2%, and shortened the average spare parts supply cycle by 2 days. During the summer harvest cross-regional operations, this system will play an accurate and timely role, maximally satisfying the spare parts needs of users in various locations, ensuring users' effective operational time, and safeguarding user profits.
During the 2011 summer harvest cross-regional operations, with the full support of this information service center and the effective operation of the VEI system,福田雷沃 Heavy Industry will realize the unified management of information and the unified allocation of spare parts resources, providing comprehensive service support to cross-regional machine operators and fully ensuring the success of the summer harvest campaign. (This article comes from福田雷沃)
Keywords:福田雷沃, Agricultural Machinery