Tangshan Property Insurance Companies' Auto Insurance Claims Service Commitment
Bohai Insurance Co., Ltd. Tangshan Central Branch Auto Insurance Claims Service Commitment
1. Service Time Commitment:
(a) Unified 24 hours x 365 days consultation service.
(b) Unified 24 hours x 365 days claims reporting service.
(c) Unified 24 hours x 365 days inspection and loss assessment service.
(d) Unified 24 hours x 365 days, accepting customer complaints.
2. For accidents with clear responsibility and insurance coverage, complete documentation that is authentic, and small claims not involving personal injury (below 2000 yuan), compensation can be made within 1 working day.
3. No designated accident vehicle repair shops. When clients have a need, reputable repair units with second-class or higher maintenance qualifications, as determined by the local automobile repair management department, with good credibility and high-quality repairs can be recommended to clients. Supervision will be conducted on the repair quality and repair duration of the recommended auto repair shops.
4. After receiving client claims complaints, a satisfactory response will be provided within 24 hours; for more complex situations, a response will be given within 3 working days.
5. The service reception implements the "first inquiry responsibility system." Matters within the scope of responsibilities of the receptionist will be actively and enthusiastically resolved. For matters outside the scope of responsibilities, assistance will be provided in consulting and resolving them on behalf of the client. In special circumstances, the client will be guided to the relevant department to ensure that any issues encountered by the client are ultimately properly resolved.
6. Implementation of the "clean claims system." Clients may report or file complaints with the jurisdictional institution, superior unit, or local insurance industry association regarding employees who violate professional ethics or seek personal gain and harm client interests through their work.
General Manager: Wu Qingzhu
Tangshan Insurance Industry Association Tel: 2050767, 2050765
Source: Tangshan Labor Daily Editor: Liu Fei [Enter Forum] . Related News: