In order to present a new professional image of its employees, standardize their service demeanor, and enhance the overall service image of the entire bank, the Yingtan Branch of the Industrial and Commercial Bank of China (ICBC) focuses on details and implementation of quality services. According to the requirements of the "Regulations for the Management of Employee Uniforms of the Yingtan Branch of the Industrial and Commercial Bank of China," the branch strictly regulates uniforms in three aspects: time arrangement, etiquette image, and assessment management for all employees. This effectively displays the healthy and positive spirit of the ICBC employee team in the new era to the public.
Regarding the uniform timing, the branch requires all employees to wear uniformly produced work uniforms during the eight-hour workday or major activities organized by the bank. They must also wear nameplates or cards. During seasonal transitions, the branch will uniformly notify employees to change uniforms; they cannot arbitrarily stop wearing work uniforms. In daily life, attention should be paid to the maintenance of work uniforms to ensure they are clean and tidy when worn at work.
Regarding uniform etiquette, the branch requires employees to fasten the collar of their shirts and tie the uniformly produced ties. The shirttail must be tucked into the waistband, and when wearing long-sleeve shirts, the cuffs must be buttoned and sleeves cannot be rolled up. Employees should also pay attention to their appearance, maintaining cleanliness and appropriateness, and avoid wearing slippers (including fashionable slippers). Male employees should not have hair past their ears or grow beards, while female employees should not wear exaggerated jewelry or heavy makeup, maintain a simple and elegant style, and avoid unusual hairstyles. This gives customers a first impression of being standardized, professional, and enthusiastic.
Regarding uniform management, the Yingtan branch incorporates uniform management into service work assessments. By combining regular inspections with surprise inspections and internal inspections with social supervision, the branch strengthens supervision over the uniform management of operating units and individuals. For employees and their departments found violating the uniform regulations during service inspections, a public reprimand will be issued, along with corresponding economic penalties. Through the establishment and execution of these uniform management measures, the overall spirit of the employee team has been effectively promoted, presenting a "completely renewed" appearance.
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