Unintentionally Buying Inferior Quality Bricks: 12315 Hotline Helps Recover Full Payment
In March last year, Mr. Xie from Chihang Town, Renshou County, spent 4,430 yuan to buy a batch of tiles. However, not long after they were installed, the floor became uneven. Mr. Xie promptly contacted the retailer and manufacturer. After an on-site inspection by the factory's technical personnel, it was determined that the issue stemmed from the poor quality of the bricks, and the factory promised compensation.
Now, as almost a year has passed, Mr. Xie still hasn't received his compensation. "Over this past year, I've made no less than ten trips to Renshou. The retailer says the manufacturer has promised compensation, so I should deal with the factory, but the factory keeps saying they will compensate, without specifying the amount or confirming a specific time. This has been dragging on for a whole year," Mr. Xie said.
Finally, he filed a complaint with the Consumer Association. After multiple rounds of mediation, the factory ultimately compensated Mr. Xie with a total of 4,500 yuan.
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