The internal training teachers of Beijing Expansion Company often divide the course on overcoming customer service fear into five steps. Below is the specific content of these five steps for everyone's encouragement. The reasons for human unease, the serious demeanor, and the very troubled facial expressions and other causes of unhappiness are actually closely related to fear.
First, correctly recognize the root cause of fear. What is your most fearful thing? Is it the fear of the company being unprosperous; the fear of your lover leaving you; or the fear of competitors being stronger than you and various other problems. These negative factors are constantly influencing our emotions that should be calm and peaceful. Regardless of which fear, there will be the following behavioral manifestations:
1. The habit of procrastination, do you have the problem of dragging things to the last second? Then you still find some objective reasons to excuse yourself, knowing that it is laziness that is causing it, but still need to find a reason to comfort yourself, deceiving yourself.
2. Slackness. There is a sense of insecurity and uncertainty. Afraid of losing opportunities that cannot be turned back, worried about the possibility of failure after success.
3. Overreaction. Manifested as easily getting angry and difficulty communicating with others. Thinking that others are wrong and everything you do is right, having an aggressive mentality.
4. Indulgence. Viewing things in a negative way, when faced with difficulties, thinking of giving up, lacking confidence and courage.
Second, judge the result of fear. If you stand on the shaky ground at the edge of a cliff, the fear will make your body produce adrenaline to warn you of the danger. You can use this fear to help yourself return to a safe place, or you can completely ignore it, of course, the likely result would be falling down. Once you have lost your footing, no matter how positive thoughts in the world can save you. Before continuing forward by referring to these five steps, first determine whether you really need to overcome the fear. Because fear is the alarm your body gives you, but it may also sound when it is not needed. Is it God using the way of making you afraid to hint that your choice is dangerous, or should you indeed disregard fear and move forward bravely to eventually break through and achieve your goal? Life experience can make you overly cautious, the fear of taking risks may make you miss good opportunities.
Third, reinterpret. Once you obtain the information that fear brings, use positive thoughts to reposition them. You may fail, but through each failure, you get closer to success. Your identity will not change due to repeated failures, you will become what you want to be. Face fear and create success.
If fear wants to set up obstacles on your path to success, then it is giving you the opportunity to continuously improve yourself, step out of the past, and become a better person. The secret to living without being affected by fear is to embrace fear.
Fourth, let fear not affect me. Your past will influence your current perception and understanding. It's like looking through a magnifying glass, where danger appears much larger than it actually is because you are stuck in memories of past failures. Remove these uncertainties and the influence of the past, strive to reduce its power. External injuries, losses, and painful memories will affect your perception of reality, even small matters can make you behave irrationally in real life. On your exploration path, fear may grow disproportionately, try to restore it to its original degree.
Fifth, utilize fear. When faced with difficult situations, instead of showing anger or frustration, what you should do is motivate yourself towards future success. Are you afraid of dreams because of the possible obstacles you might face? Overcome fear, only you can accomplish great things, take action now!
Fear is a normal reaction people encounter when facing difficulties. We need to reanalyze the reasons for fear, the severity, and better solutions. Having a bitter face all day will only make things worse, once you fall into a black hole, it's hard to come out. We should focus on the key points, at the Beijing expansion base, and try to reach the most satisfactory level suitable for ourselves. Don't blame fate, don't fear, give yourself confidence, and a beautiful future. Fear must be eliminated with the correct and positive methods. Once fear arises, we must extinguish it like putting out a fire. In our hearts, we cannot let fear take root and sprout. The fear mentality is like a virus that erodes us, so we must regularly clean our system to remain proactive, healthy, and happy angels!