The first day of the interview felt just like a formal job interview, with many questions being asked. Such as, why did you choose Uniqlo? What will you do for Uniqlo after starting work? What have you done wholeheartedly in school? What are your specialties... After an hour-long interview, they said they would give me a response within a week. However, less than 3 hours later, the company called and asked me to attend training the next day.
The next day, I underwent training with three Japanese individuals. We spent an hour watching a DVD introducing Uniqlo, then another hour practicing service phrases like "welcome" and "thank you." Then we familiarized ourselves with the work process... All the training content was theoretical, and this kind of training lasted for two days, which was my first time experiencing it.
A week later, I was assigned to the busiest first floor women's clothing section. In the fitting room, I measured customers' pant legs, helped them check if the clothes they needed were still available, and tried to find them for the customers. I also gave them some advice on dressing. The most challenging part for me was that I had to neatly fold all the clothes the customers had tried on and return them to the display racks outside. However, with so many clothes and pants, I didn't have enough time to memorize all their locations. Worst of all, whenever I needed to go out to return the clothes or help customers find clothes, I had to report through the microphone I carried: the reason I was leaving the fitting room, and how many customers were still inside. To be honest, I couldn't even count how many times I had to go in and out, and I thought it was unnecessary to report everything. But the Japanese, who are rigorous in their work attitude, wouldn't listen to my explanation because it was the rule, and there was no room for negotiation.
Uniqlo is notoriously strict. Not only are there no transportation allowances, but you also have to spend your own money to buy clothes from the store as your uniform. You can't clock in before work starts, and you must rush to finish all your tasks before leaving at the end of the shift. Before starting work, you must record the day's budget, yesterday's budget, actual performance, achievement probability, number of customers, number of purchases, CS indicators, customer opinions, etc. After work, you can only leave after a bag inspection. If they're worried about staff stealing, I think bag inspections won't solve the problem because staff can leave the store anytime during breaks. Because of these rules that I think are not substantive, I have to arrive at the store half an hour early and leave half an hour late.
Now, the only thing that comforts me is that I can speak Chinese with Chinese customers and English with foreigners during working hours.
Because the semester is about to start, I know I won't be able to work at Uniqlo for long, but as a place for self-challenge, it's not a bad thing.
Warm reminder: Since the company rules state that company secrets cannot be disclosed to others, I'm not sure if what I've written counts as a secret. I just hope everyone can understand the charm of Japan's top service industry. Please do not reprint, thank you for your cooperation!!
This article comes from: Uniqlo Taobao flagship store, Taobao women's spring clothing, Taobao women's summer clothing Original address: http://www.baiduhou.com/uniqlo/206.html Please indicate the source if reprinted
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