In recent years, the development of the underfloor heating industry in Xicheng has been rapid, and has been recognized by more and more consumers. However, problems with after-sales service have also arisen: some people find that the distributor has disappeared when there is a problem, some are unreasonably charged for repairs, and some even have to start over due to installation errors. Industry insiders said that the rapid development of the underfloor heating industry is bringing many potential problems in after-sales service. Consumers need to carefully evaluate the qualifications of service providers when choosing underfloor heating equipment.
### Poor-Quality Underfloor Heating Issues May Emerge Collectively
Citizen Mr. Jiang from Sunshine City Garden recently encountered a rather troubling issue: the underfloor heating system installed two years ago had a water return problem due to an improperly installed flue direction, causing the equipment to shut down and fail to work normally. Mr. Jiang asked the distributor to take responsibility, but the distributor claimed that it would cost 500-600 yuan to modify the flue. Despite being within the warranty period, additional charges were requested, which Mr. Jiang could not accept. Due to the unsuccessful communication on the repair issue, Mr. Jiang has now prepared to resort to legal action. Meanwhile, as Mr. Jiang no longer trusts the quality service of this underfloor heating company, he has already found another underfloor heating company to handle the repairs. A citizen living in Venice Garden also encountered a headache-inducing situation where the equipment broke down after only one year of use. The underfloor heating equipment installed at home was recommended by a Shanghai home decoration design company, but when contacting the Shanghai-based underfloor heating company, they refused to come for various reasons. In the end, this citizen had to spend their own money to hire a local underfloor heating company for repairs.
### Rapid Increase Hides Crises
According to Lu Hongjun's introduction, currently, citizens generally choose underfloor heating merchants through two channels: one is to find distributors themselves, and the other, more common, is through interior designers. "Designers usually hold multiple underfloor heating distributors, and will often recommend those who offer higher commissions to homeowners. However, the brands used in this industry vary greatly, and prices fluctuate significantly. Consumers also do not fully understand this emerging industry, so it all depends on your luck. If you encounter a distributor with insufficient strength, you will face many troubles." Lu Hongjun mentioned that because the entry threshold for this industry is low, more and more people are entering the field. Some distributors cannot withstand the fierce market competition after two or three years and simply walk away. When problems arise with the equipment in consumers' homes, they cannot even find the distributor. Others encounter unreasonable charges from distributors; regular merchants generally offer two years of free maintenance and lifelong service, but some distributors misunderstand the warranty terms, still charging consumers even during the warranty period. There are also those who lack basic service capabilities, forcing consumers to pay to have others repair their products.
### Pay Attention to the Qualifications of Service Providers When Installing Underfloor Heating
As energy-saving products in the underfloor heating industry continue to be introduced to the market, their subsequent usage costs have also decreased significantly. It is predicted that in the coming years, underfloor heating equipment will enter more ordinary households. According to an insider, some companies claim to be brand agents but are actually not officially authorized by the manufacturer. They receive orders and then source products externally for installation. If problems occur during use, spare parts may not be available. Therefore, he suggests that consumers compare multiple options and carefully examine the qualifications of service providers to avoid unnecessary trouble later. "You can check the official website of the brand to find the list of officially authorized dealers. Do not greedily seek cheap installation now, only to pay a much higher price later."
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