In recent years, the development of the underfloor heating industry in Xicheng has been rapid, and it has been recognized by more and more consumers. However, after-sales service problems have also arisen: some people find that the dealers have disappeared when they encounter problems, some people ask for repairs but are unreasonably charged by dealers, and some even have to redo everything due to installation errors. Industry insiders said that the rapid development of the underfloor heating industry is bringing many potential problems in after-sales services. Consumers should pay attention to the qualifications of service providers when choosing underfloor heating equipment.
Poor quality underfloor heating problems may erupt collectively. Mr. Jiang, a resident of Sunshine City Garden, recently encountered a very troubling issue. The underfloor heating installed two years ago stopped working properly due to unreasonable flue direction installation, causing backflow and equipment shutdown. Mr. Jiang asked the dealer to take responsibility, but the dealer claimed that changing the flue would cost 500-600 yuan. Clearly still within the warranty period, yet additional charges were required, which Mr. Jiang could not accept. Due to unsuccessful communication on the repair issue, Mr. Jiang has prepared to resort to legal action. Meanwhile, because he cannot trust the quality service of this underfloor heating company, he has already found another underfloor heating provider to handle the repairs. A resident of Venice Garden also encountered a headache-inducing situation where the underfloor heating equipment broke down after only one year of use. Since the equipment was recommended by a Shanghai home decoration design company, contacting the Shanghai-based underfloor heating company resulted in various excuses and unwillingness to come over. In the end, this resident had to spend his own money to hire a local underfloor heating company for the repair.
Rapid increase hides crisis. According to Lu Hongjun, citizens generally choose underfloor heating providers through two channels: one is finding dealers themselves, and the other, more common, is through decorators from renovation companies. "Decorators usually hold multiple underfloor heating dealers and tend to recommend those with higher commissions to homeowners. However, the brands used in this industry vary widely, and prices fluctuate significantly. Consumers also have limited understanding of this emerging industry, so it all depends on your luck. If you encounter a dealer without sufficient strength, you will face many troubles," Lu Hongjun said. Because of the low entry threshold in this industry, more and more people are getting involved. Some dealers can't withstand the fierce market competition after a few years, disappear, leaving consumers unable to find them when their equipment breaks down. Others encounter unreasonable charges from dealers; legitimate merchants generally offer two years of free lifetime maintenance, but some dealers misunderstand the warranty definition, making consumers bear costs even within the warranty period. There's also a category that lacks basic service capabilities, forcing consumers to spend money to find other companies for repairs when issues arise.
When installing underfloor heating, pay attention to the qualifications of the service provider. As energy-saving products in the underfloor heating industry continue to enter the market, the later usage costs have become much lower than before. Industry insiders predict that in the coming years, underfloor heating equipment will enter more ordinary households. One insider introduced that there are currently some self-proclaimed brand agents in the market who are not officially authorized by the manufacturers. They receive orders and then bring in products from outside for consumer installations. If consumers encounter problems during use, spare parts may not be available. Therefore, he recommends that consumers compare extensively and carefully examine the qualifications of service providers to avoid unnecessary trouble in the future. "You can check the official website of the brand to find out the list of officially authorized dealers. Don't just seek cheap installation now, or you'll end up paying a much higher price later."
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