Yesterday afternoon, after the reporter called Fudan University Affiliated Tumor Hospital, Director Ni of the hospital's Publicity and Expansion Department denied that such an incident had occurred and stated that relevant responsible persons had been dealt with. The patient requested a public apology from the hospital.
According to the report by journalist Ji Qiang: Yesterday afternoon, the reporter contacted both the patient's family and Shanghai Fudan University Affiliated Tumor Hospital, and both sides confirmed that there was indeed an incident where a patient was renamed "Zhang Qu Si" (a derogatory name).
It was also introduced that after the incident, the father of the cashier had repeatedly called the patient's family to apologize and proposed offering some economic compensation, but none of these were accepted by Ms. Sun. The hospital's proposal of giving a ten-thousand-yuan compensation was also rejected by Ms. Sun. Director Ni told the reporter that after the incident, the hospital had been communicating with the patient all along. "But some of the demands raised by the patient's family are excessive and not very reasonable, which we cannot accept." But specifically which demands were "excessive," Director Ni said he did not directly participate in the communication with the family and did not have full control.
"The most infuriating thing is that when we went for treatment the next day, we found that the name on the medical card had been quietly changed to 'Zhang Qu Si'!" Ms. Sun introduced. Not only that, when the registration display showed the words "Zhang Qu Si," the family felt a great sense of personal insult and insisted on returning the invoice and changing the name back. However, the other party informed them that this information had already been stored in the system and could not be modified, so they would have to register again.
After complaining to the hospital, Ms. Sun first demanded that the hospital publicly apologize. "A public apology must be given to provide the patient with due mental comfort. If it is really embarrassing to make a public apology, at least give a written apology." But as of yesterday afternoon, Ms. Sun said that the family had still not received an apology from the hospital.
According to the source of the news: Yesterday, a reader revealed that the Shanghai Fudan University Affiliated Tumor Hospital, which is supposed to save lives, intentionally renamed a cancer patient "Zhang Qu Si." A netizen also exposed a clinic payment slip with "Zhang Qu Si" on Kadi Community.
Four months later, there is still no response.
According to Ms. Sun, who is the wife of the patient whose name was changed, this incident happened at the end of August this year. "On the afternoon of August 29, a kind nurse noticed our payment slip and found that there was an overpayment."
According to Ms. Sun, when the family took the invoice to the cashier's office and found the 5532th cashier for a refund, an argument occurred. "The cashier is a young girl, and she insisted on not giving a refund." After much trouble, under the coordination of the hospital office, the refund was finally completed.
Following Director Ni's statement, after the incident, the hospital paid high attention and had handled the relevant parties and department heads. "For this cashier, we mainly focused on education, deciding to extend her internship period by one year, and if similar incidents occur again in the future, she will be dismissed. We also deducted ten thousand yuan from her salary and criticized her through official channels. She has now realized her mistake."
The hospital claims it was done by an intern employee.
According to Director Ni's introduction, on the day of the incident, the hospital's cashier indeed had an "unpleasant" experience with the patient's family. "This cashier is very young and is still in the internship period. Subsequently, she vented her unhappiness through inappropriate actions."