Although wearable devices are now "extremely popular", things do not seem to be as good as manufacturers imagined. The newly emerged smartwatch seems to have an inauspicious start. According to a report by a foreign geek tech website, the return rate of Samsung Galaxy Gear smartwatches sold through Best Buy stores is as high as 30%.
The Geek website reported that currently Samsung has dispatched multiple salespeople to Best Buy counters to try and find out why consumers are so dissatisfied with the Galaxy Gear. Currently, both Samsung and Best Buy are working hard to identify the reasons behind the high return rate of Samsung Galaxy Gear.
Additionally, aside from Best Buy, according to internal documents, the return rate for Galaxy Gear purchased through Samsung Experience Stores is also close to 30%. At present, although it is impossible to confirm the authenticity of these internal documents, if everything stated is true, then this undoubtedly pours cold water on the currently very hot smart wearable device market.
When Samsung Galaxy Gear was first launched, it only supported the Galaxy Note 3. Later, through Android system updates, it began supporting the Galaxy S4, Galaxy S3, and Galaxy Note 2. Looking at the Galaxy Gear product itself, apart from being overly large and lacking design appeal, its lack of standout features and poor battery life have all become very obvious drawbacks for the Galaxy Gear.
Although we cannot definitively say that the Galaxy Gear is a failed device based solely on the current situation, at least from the most direct consumer feedback, the Galaxy Gear does not perform as well as Samsung had expected. It remains to be seen whether Google and Apple, two giants also planning to enter the smartwatch field, can deliver better performances—something worth looking forward to.
Additionally, judging by Samsung's usual new product release rhythm, it is highly likely that they will launch a new smartwatch product next year.