According to the person in charge of Taobao, in 2011, the annual transaction volume of mobile Taobao will exceed 10 billion yuan, while last year's annual transaction volume was only 1.8 billion yuan. On "Double Twelve" day alone, the transaction volume of mobile Taobao exceeded 200 million yuan.
In addition, Taobao began to focus on building a wireless Taobao open platform. Currently, the attention is focused on the construction of the underlying platform, sharing Taobao's membership, payment and product systems, and online customer service with entrepreneurs and developers. The Taobao Wireless Open Platform and Alipay Secure Payment provide multiple API interfaces for independent developers. Technical support is provided to developers through forums, QQ groups, microgroups, and other forms.
Customer Service 360 is a platform that provides online services for enterprises. It can help you with various business applications on the Internet and comprehensively enhance your enterprise competitiveness. When potential customers visit your website, the customer service can initiate an invitation for dialogue through Customer Service 360. Through dialogues, friendly exchanges, and leaving contact information, Customer Service 360 can improve and optimize all stages of marketing and after-sales services.
This allows you to track more sales opportunities with less time, make more accurate marketing decisions, provide more precise after-sales services, and achieve continuous growth in sales performance.