Yesterday my friend's QQ account was hacked, and despite having QQ password protection, it turned out that later on, those "bystanders" started to stir up trouble in the comments. Neither the phone protection nor the security question protection worked, and in the end, the account was still stolen. Everything was changed by the hacker. Today, I called Tencent customer service, but their attitude was terrible. They directly told me, "If it's stolen, then so be it!" Is this even called service? Does Tencent just want to scam us for money? There's no sense of security at all. I asked the customer service representative if they could help investigate the reason, and the representative directly said, "How should we at Tencent check?" Then they hung up on me. I called three times in a row, but they didn't pick up. What kind of company is Tencent? Are they just as rumored to be garbage? So, I would like to ask, regarding NetEase corporate email, after going through the last crisis (I play Dream Online), NetEase's service attitude is much better than yours, Tencent. Most problems can be solved, and they speak very politely. But what about you, Tencent? Can you compare with NetEase? I really don't understand what your boss at Tencent does all day. All you do is release this game or that game, most of which are imitations, just to make money from us players. Look at him laughing, how is he any different from a vampire? We players give you Tencent so much money every year, and yet we can't even get a tiny bit of security in return? With such poor service from Tencent, can you survive in the online world? Without us players, what are you Tencent worth? Now, you can't even ensure the safety of our game accounts. How can we feel secure playing your Tencent games in the future?
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