Our reporter (intern reporter Mei Tianyi) Mr. Gao has already lost virtual game equipment worth tens of thousands of yuan due to his online game account being stolen. In response, the customer service staff of the game stated that after an account is stolen, one needs to fill out a "Theft Assistance Form", and after relevant departments handle it, there is a possibility of retrieving the equipment.
Mr. Gao introduced that in May last year, he started playing this online game and invested a lot of time and money into it. However, in just seven months, his account had been stolen four times, resulting in the loss of virtual game equipment worth tens of thousands of yuan.
Mr. Gao said that at the beginning of this year, after his account had been stolen three times, he bought a new computer and changed his network to prevent further theft. He thought everything was secure, but during the New Year's Eve game, his account was stolen again. "My game character has been 'stripped' completely bare, and all the equipment I just bought for more than 30,000 yuan is gone."
After his account was stolen, Mr. Gao also approached the game operator multiple times. However, each time, the customer service staff informed him that he needed to fill out a "Theft Assistance Form". They said that there was a possibility of restoring the equipment, but each time they failed to restore it for him.
On a well-known domestic online game equipment trading platform, I saw that in the game Mr. Gao played, a piece of equipment could cost thousands of yuan. Mr. Gao told the reporter, "Since a player has many pieces of equipment, it's not uncommon for some players' full sets of equipment to be worth over ten thousand yuan."
Yesterday afternoon, when I contacted the customer service of the online game claiming my account was stolen, after being asked to fill out the "Theft Assistance Form", the customer service staff told me that the stolen equipment "might" be retrieved, but there was also a possibility of not retrieving it. "This requires waiting for the relevant department to handle it before there can be a result."
Xiong Liesuo, a lawyer from Beijing Xiongzhi Law Firm, expressed that currently, China does not have specific laws to protect virtual property. However, from the perspective of legal principles and spirit, virtual equipment and currency in online games have value and utility, making them a commodity that should be protected.
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