http://bbs.ifeng.com/frame.php?frameon=yes&referer=http%3A//bbs.ifeng.com/viewthread.php%3Ftid=3369242%26extra=page%253D1 http://cache.tianya.cn/New/PublicForum/ArticlesListUser.asp?idWriter=0&Key=0&idUser=16302188&strUser=789oo88oo88&flag=1& Sanlu sealed the mouths of complaining customers with four cans of milk powder and a piece of agreement In the afternoon of May 21, 2008 at two o'clock, an Internet user named "789oo88oo88" posted a thread on the Tianya Community forum questioning the quality of Sanlu milk powder by asking "Can this milk powder be used for disaster relief?!". By May 31, "789oo88oo88" suddenly asked the moderator to delete the post, which was then locked (meaning that no further replies would be allowed) in accordance with the community rules. This post did not attract much attention from netizens at the time and quickly disappeared into the vast sea of online posts. However, as the Sanlu milk powder melamine scandal erupted, this post that had been locked for more than three months was reopened yesterday noon. The poster "789oo88oo88" is Wang Yuanping, a 40-year-old clerical staff member at a unit in Taishun, Wenzhou. Her daughter's urine caused her concern. Yesterday morning when the reporter called Wang Yuanping, she was somewhat surprised. But she soon began talking about the reasons for posting. All members of her family have the habit of drinking milk powder. In November 2007, Wang Yuanping bought 15 packs of milk powder from a supermarket in the Taishun county town, including children's high-calcium formula milk powder and middle-aged and elderly high-calcium formula milk powder. The first one she found problematic was the children's high-calcium formula milk powder with production date and batch number 2007/12/19 D 01 08. Her 13-year-old daughter drank a glass before bedtime every night, and the next morning her first urination was sticky, pale yellow like rice soup, with fine particle sedimentation, and occasionally diarrhea; if she didn't drink the milk powder, her urine was clear, but it became turbid again after drinking. "The smell of the milk powder when dissolved, neither fragrant nor unfragrant, tastes bland and astringent with a powdery texture." Initially, Wang Yuanping thought she had bought counterfeit goods. Out of a sense of responsibility, she called the Sanlu milk powder service hotline, and the manufacturer asked Wang Yuanping to mail two original-sealed packs of milk powder for inspection. The factory confirmed it was their product. On February 25, 2008, Wang Yuanping sent one pack each of the children's high-calcium formula milk powder (production date and batch number: 2007/12/19 D 01 08) and the middle-aged and elderly high-calcium formula milk powder (production date and batch number: 2007/12/29 D 02 37) to Hebei Shijiazhuang Sanlu Group Co., Ltd. A few days later, under Wang Yuanping's phone inquiry, the factory confirmed it was their product, but did not say whether there were any quality issues, only saying that the regional agent would contact her. After a few days, the regional agent representing the factory indeed contacted her, asking her to return or exchange the ones not yet consumed. She disagreed. What she wanted was the inspection result. If there was no problem, why did her child experience the aforementioned situation? If there was a problem, what kind of problem? She questioned, "My child experienced some abnormal phenomena after eating it, and can return or exchange it, but what about other children?" The agent told her that the inspection report involved trade secrets and could not be given to her, but she could look at it. However, by the time Wang Yuanping posted, she still hadn't seen the inspection report. Full inspection costs tens of thousands of yuan. Wang Yuanping decided to file a complaint with the Taishun County Consumer Association. Chen Fengda, a staff member of the Taishun County Administration for Industry and Commerce Directly Affiliated Business Office 12315, vividly remembered the mediation at the time. On the afternoon of March 27, the seller (supermarket) and Wang Yuanping accepted mediation in the Consumer Association office. The supermarket confirmed it was their sold product and was willing to recycle the remaining milk powder at the original price. Wang Yuanping disagreed. She insisted on knowing whether there was a quality issue with the milk powder. At the time, Wang Yuanping hoped that the industry and commerce department would sample and send it for inspection through legal procedures. But upon learning that the inspection fee had to be prepaid by her and that full inspection costs tens of thousands of yuan, "It's like I have to spend dozens of times the money to prove it. I hesitated," Wang Yuanping said she needed to think it over. Both parties failed to reach an agreement, and the mediation was unsuccessful. Requesting the inspection report from the factory again Determined Wang Yuanping sent an email to the factory. She made five requests, again demanding that the factory send her the inspection report. She felt that the products of that batch showed some abnormal phenomena after consumption. However, the factory never replied. On March 31, Wang Yuanping again applied to the Taishun County Administration for Industry and Commerce Directly Affiliated Business Office: For more consumers, the controversial milk powder of this batch should be sampled and sent to authoritative departments for inspection. However, during the inspection by the Taishun County Administration for Industry and Commerce Directly Affiliated Business Office, the milk powder batch reflected by Wang Yuanping was no longer available on the supermarket shelves, and the Sanlu milk powder in the supermarket had already changed to new packaging. She signed a "confirmation letter" In the face of unresolved problems, Wang Yuanping wrote her concerns into posts and posted them on websites such as Tianya and Rights Protection Journey. Unexpectedly, on the morning of May 31, a person named Zhong Yun, claiming to be the Zhejiang general agent of Sanlu milk powder, found her. At Wang Yuanping's home, Zhong Yun took out a "confirmation letter", promising to give Wang Yuanping four pieces each of Sanlu's new version of children's calcium excellent, middle-aged and elderly calcium excellent, women's calcium excellent, and young adults' calcium excellent (with a market value of approximately 2476.8 yuan), while all Wang Yuanping had to do was delete the posts involving Sanlu milk powder quality issues previously published on some websites. On this confirmation letter, Zhong Yun signed as the representative of Shijiazhuang Sanlu Group Co., Ltd. Wang Yuanping also signed and pressed her fingerprint. It was precisely because of this that on May 31, Wang Yuanping requested the moderator to delete the post under the name "789oo88oo88". Zhong Yun wanted to take away the remaining 13 packs of milk powder from Wang Yuanping, but Wang Yuanping kept two packs just in case. Around 1:00 PM, the distributor delivered four boxes of milk powder to Wang Yuanping's home. According to Li, a staff member responsible for the market at the Pingyang Sanlu milk powder distributor in Wenzhou, Zhong Yun is actually the regional manager of Sanlu Group in Wenzhou. At 5:00 PM yesterday, Miao Wanfu from the Public Relations Department of Sanlu Group said in response to the reporter's verification call that it was almost quitting time and he couldn't find anyone who could verify Zhong Yun's identity, but he promised to reply to the reporter as soon as possible. However, by the time of closing, there was no news from Sanlu. It was like going through a long dark night Since March 2008, Sanlu Group has successively received consumer feedback that infants and toddlers consuming Sanlu infant formula have experienced urine discoloration or particles in urine. After mid-June, Sanlu Group continued to receive information about infants and toddlers suffering from kidney stones and seeking medical treatment. After multiple levels and batches of inspections, Sanlu Group discovered in early August that the milk powder contained melamine substances. Yesterday, Wang Yuanping's post had been viewed 85,666 times and received 1,127 replies by 10:00 PM. Netizen "ak200711" said, "Why didn't the original poster persist? There's only a small step between ordinary people and heroes." Regarding this matter, Wang Yuanping said, "I knew there was something wrong with the milk powder, but I didn't know what. If I had known about the melamine, I wouldn't have accepted the replacement and reward of a few packs of milk powder, nor would I have distributed it to relatives and friends." This experience for Wang Yuanping was like going through a long dark night. "It's sometimes very difficult to reveal the truth of an event," she said dejectedly. Now, the most troublesome thing for her is the several boxes of milk powder piled up at home. News link Melamine added to Sanlu raw milk by illegal elements Police summon 78 people Preliminary investigations determined that the "problem milk powder" produced by Shijiazhuang Sanlu Group Co., Ltd. was due to illegal elements adding melamine during the process of raw milk acquisition. As of 7:00 AM on September 12, the Shijiazhuang police had summoned 78 suspected individuals. Seven commonalities among babies with kidney stones The Ministry of Health announced on the evening of September 12 that it was preliminarily confirmed that contaminated milk powder caused urinary system stones in infants and toddlers. Babies being treated in Lanzhou had the following characteristics: 1. They have been consuming Sanlu infant formula since birth instead of breast milk, with some completely consuming Sanlu formula without breastfeeding; 2. They all come from rural areas; 3. They are all under one year old, with the youngest being 5 months and the oldest 11 months; 4. Due to drinking formula, they consume less water; 5. Initial symptoms include fever, heat, and poor spirits; 6. Dry stools, reduced or no urination; 7. Clinical manifestations include vomiting, fever, bloated abdomen like a balloon, and inability to catheterize. Wang Yuanping's "confirmation letter" with Sanlu milk powder (Picture provided by Wang Yuanping, slightly processed) Milk powder purchased by Wang Yuanping at the time [This post was last edited by dancingwolf on September 13, 2008 at 12:12] http://cache.tianya.cn/publicforum/content/free/1/1262292.shtml Forum | Tribe | Blog | Album | Come Bar | Q&A | City | Classified Information Focus | Society | Humanities | Economy | Fashion | Entertainment | Sports | Campus | Food Login | Register Beginner Guidance 'Tianya Miscellaneous Talk' Can this milk powder be used for disaster relief?! Page links:[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [Next Page] [Last Page] [Reply to this post]:[Only see the original poster][Highlight the original poster][Follow this post] [Only see the replies of the selected user ID][Instructions] [Job application. Resume submission] Author:789oo88oo88 Submission date:May 21, 2008, 14:17:00 After experiencing this event, it was like going through a long dark night; it was also like having a nightmare. Meanwhile, it also shows that our food safety issues are a long and arduous task. Revealing the truth of events is very difficult, unless there is a major incident like the one in Fuyang, Anhui. The proportion of truths revealed compared to the total number is extremely small. Here's how it happened. My whole family (including my father-in-law and mother-in-law) has the habit of eating milk powder. Starting from November 2007, I gradually purchased a batch of "Sanlu" brand milk powder from a certain supermarket in the county town. After consumption, I first noticed the following phenomenon with the Children's High Calcium Formula Milk Powder with production date and batch number 2007/12/19 D 01 08: my daughter drank it before bedtime, and the next morning her first urination was sticky, light yellow like rice soup, with fine particle sedimentation, and occasionally diarrhea; if stopped, it cleared up immediately, and if resumed, it became turbid again. Upon smelling the milk powder after dissolving, it smelled neither fragrant nor unfragrant; tasting it felt bland and astringent, with a powdery texture. Initially, I thought I had bought counterfeit goods. Out of civic duty, I informed the manufacturer's service hotline by phone. The manufacturer asked me to send 2 packs of original-sealed milk powder for laboratory testing. On February 25, 2008, I sent one pack each of Children's High Calcium Formula Milk Powder (production date and batch number: 2007/12/19 D 01 08) and Middle-aged and Elderly High Calcium Formula Milk Powder (production date and batch number: 2007/12/29 D 02 37) to Hebei Shijiazhuang Sanlu Group Co., Ltd. After many days, I called the manufacturer to inquire if they had received the milk powder for inspection and if there were any issues? Please fax me the inspection results. The manufacturer admitted receiving it and confirmed it was their product, but did not tell me if there were any quality issues, only saying that the regional agent would contact me. A few days later, the regional agent representing the factory indeed contacted me, asking me to return or exchange the ones not yet consumed; they also said someone would come the next day to recover or exchange them. I disagreed. What I primarily wanted was the inspection result. If there was no problem, why did my child experience the aforementioned situation? If there was a problem, what kind of problem? Why wasn't I informed of the result? If I wasn't informed of the result, why did you ask me to send it for inspection? And why did I need to send it for inspection? My child experienced some abnormal phenomena after eating it, and could return or exchange it, but what about other children's children? The answer from the person claiming to be a factory representative was: The "Inspection Report" involves trade secrets and cannot be given to me, but I can see it (to this point, I still haven't seen it). They also said their children's milk powder is only suitable for children aged 3-7, and my child is over 7 years old. But the package clearly states: Suitable for children aged 3 and above. Later, they proposed: what goes into the stomach can't be clarified; out of 15 packs, 11 packs are returned one-for-one, opened 4 packs are returned one-for-two. What kind of logic is this? Does it make sense? Can a person unfamiliar with their own product be a factory representative? Can I still negotiate with them? I had no choice but to file a complaint with the Consumer Association. On the afternoon of March 27, the Consumer Association contacted the seller (supermarket), and both buyer and seller were mediated by Consumer Association staff on the fourth floor of the County Administration for Industry and Commerce Directly Affiliated Business Office. The seller confirmed it was their sold product, saying that without the factory issuing inspection results, they also felt strange, and could only recover the remaining milk powder we had consumed at the original price. I disagreed. I thought this action was meaningless. Since the factory had asked me to send it for inspection, and I had sent it, I must first know if there were any quality issues with the milk powder! During the conversation, they also revealed: their warehouse still had a large amount of such milk powder; Taishun County's largest chain kindergarten mm Yucai Kindergarten also used this milk powder. Hearing these things, I wanted to know even more if there were any quality issues with this batch of milk powder. And to know if there were any quality issues? The only method was for a fair third party (i.e., the industry and commerce department) to sample and send it for inspection through legal procedures. But the inspection fees had to be prepaid by me, and it was said that full inspection would cost tens of thousands, equal to spending dozens of times the money to prove it. I hesitated, saying I would go home and think carefully. Both parties failed to reach an agreement, and the mediation was unsuccessful. What exactly is going on here? I found the factory again. I wanted to solve the problem through the factory. I sent an email to the factory, with the following content. "Recently, I sent the milk powder to your place for inspection. After multiple negotiations with the regional agent and retailer, nothing was resolved. Now I directly propose my handling opinion to you. One, request to send me the inspection report. If it involves trade secrets, send me the inspection result and affix the official seal. That works too. Two, if qualified. Require to return or exchange the remaining milk powder I believe to have issues, after all, this batch of products showed some abnormal phenomena after consumption. Three, if for some undisclosed reason, it cannot be done. We will default it as unqualified and handle it according to the relevant provisions of the Food Hygiene Law. Four, regardless of the situation, if exchanged, to ensure the quality of the exchanged milk powder. I require your department to directly contact me, or let me designate a store for return or exchange. Five, finally, both parties sign a mediation agreement and notify the Consumer Association. Are the above five points appropriate? Please discuss and respond as soon as possible." However, the factory never responded. After careful consideration, I realized that sending the milk powder to the manufacturer and letting them decide if there was a problem was inappropriate. Truth starts with doubt and ends with belief. Even if I had to sell my house, I would uncover the truth and resolve my doubts. On March 31, I officially applied to the County Administration for Industry and Commerce Directly Affiliated Business Office: for innocent children, for the elderly nearing the end of their lives, for more consumers, the controversial milk powder of this batch should be sampled and sent to authoritative departments for inspection. Regardless of the outcome, it would be beneficial for everyone. The comrades at the County Administration for Industry and Commerce Directly Affiliated Business Office, after receiving my application and consulting with higher-level leaders, organized personnel to go to the supermarket. However, it turned out that they were too late: the milk powder of the aforementioned batch (including other old packaging) on the shelves two days ago was gone, all replaced with new packaging, and none remained in the warehouse, all disappearing without a trace! When asking the supermarket management, they said they didn't know. The reason for this operation failure was mainly because the factory had confirmed it was their product, and the industry and commerce department was hesitant, adding a mediation procedure beforehand; it was also for this reason that they didn't expect to fail in obtaining samples at the supermarket. Now the stack of milk powder in my hands has become isolated evidence. Seeing that stack of milk powder makes me feel depressed: dare not eat it, throwing it away seems wasteful and unsafe, exchanging it? Afraid they'll give me similar quality back. Alas, what should I do as a father and son? Now I can only seek help from the media. Attached are related photos: