Shimao Property, one of the top 100 property management companies in China. The Shimao Pengli Garden project property service center in Beijing conducted specialized training and a comprehensive inspection and rectification for safe operations in the sales water bar. As a frontline service position in the sales showroom: the water bar customer service representative's role is to provide efficient, tasteful, and added-value on-site basic services for high-end sales, continuously adapting to the current service targets, existing sales demographics, prevailing service models, and existing service content; it has become an indispensable service feature in maintaining the overall order of the sales showroom.
According to relevant documents from Shimao Property and requirements from the real estate management leadership, adhering to the principle of prevention first and strengthening initial efforts, the Shimao Pengli Garden project property service center in Beijing conducted specialized training and a comprehensive inspection and rectification for safe operations in the sales water bar:
1. Cold water pots and tea brewing pots made of glass must be used correctly. Except for cold water pots, other glassware such as various pots and cups should not be stored in refrigerators or cold storage units.
2. Glass cups must cool down after disinfection before being filled with water.
3. A small amount of hot water can be poured into the cup first to ensure even heating before use.
4. Boiling water should not be directly poured into the cup; it’s best to pour it into a thermos first before transferring it to the cup.
5. Carefully inspect all glassware used for operations or services in the sales center. If cracks are found or if there are protrusions at the rim of the cup (or pot), stop using them immediately and apply for their disposal.
Based on varying weather conditions, understand and familiarize yourself with the usage methods and quality assurance of all utensils, food, and beverages, establishing a daily inspection record system. Emphasize strict adherence to the job responsibilities of water bar personnel, ensuring that each step, from washing a utensil to providing a drink, is executed according to correct professional standards.
Strengthen the correct guidance of employees' sense of responsibility and loyalty, making them truly understand the inherent implications. A small oversight could lead to unexpectedly significant consequences. Instill in employees the need for unwavering focus throughout every service action. Secondly, increase the frequency and intensity of inspections for the overall work of the sales water bar, primarily through surprise checks, focusing on the self-discipline and self-control of on-site service personnel, thoroughly eliminating complacency and perfunctory attitudes.
The Shimao Pengli Garden property service center in Beijing will continue to uphold the core concept of premium service, implementing effective provision and execution of various foundational business services, becoming a competent and added-value professional service team.
Relevant topics: Baidu negative information removal, Shimao Property.