While receiving exceptional customer service is a great experience, people aren’t likely to share the story unless they happen to be discussing the particular business where they received that exceptional service. It isn’t often that a satisfied customer takes the time to let management know what a pleasant and professional experience they encountered. Satisfied customers don’t have anything to complain about. They’ve received the service they deserve, the results they desire or at the very least an explanation of why something couldn’t be resolved exactly how they would have liked, or perhaps an alternate solution to the situation (whatever the situation might be). When was the last time you had a truly phenomenal customer service experience? Consider your approach. Consciously weigh how it affects others. Perhaps something is inherently wrong with customer service in general. Could it be that companies provide improper training? Do businesses simply not care if their customers are satisfied? Why is this? The sad truth is that most people will probably recall a poor customer service incident before they recall a great experience. I don’t believe this is true of most businesses. I believe that businesses want to provide the best product and service possible. However, they are not always able to control the behaviors of others. While individuals can choose to be positive or negative, it’s also important to foster positive attitudes in all business environments. This needs to begin from the top down. Owners, key management and staff members must promote positive interactions and model appropriate behavior. The satisfied customer is able to go about their business without negative feelings or thoughts. A satisfied customer has experienced great customer service and has been treated as a valued customer. They’re comfortable with the service they received. It would seem that something is wrong with this picture and not just with the responses of a satisfied customer versus an unsatisfied customer. When was the last time someone you know shared a story about wonderful customer service? An unsatisfied customer, on the other hand, will not forget that they didn’t receive the service, answer, or solution they were looking for, particularly if they were not treated with respect. The unsatisfied customer will share this experience with anyone who will listen and sometimes with people who aren’t listening. Oftentimes, the unsatisfied customer will ask to speak to management so that they can voice their displeasure. They are clearly not comfortable with the service they have received. Customer service begins with each individual, the customer and the service provider. The truth is we are all people who deserve to be treated with respect. All too often, this is forgotten. Let’s stop and think about this. Satisfied customers will be glad to have had the experience but since a positive experience didn’t cause discomfort, they are less likely to share the experience. Whereas, an unsatisfied customer will share this information with whoever they can because they are not happy and they want to make sure that others know how they could be treated. My point is this: You have a choice in how you will behave. You can work together with your fellow humans to provide solutions and understanding or you can choose not to. Perhaps the real issue lies with individual perceptions and the general treatment of fellow humankind? How many times have business contacts or customer service representatives taken such frustrations personally and responded in the same negative manner? How many times have you personally had a problem and taken your frustration out on the customer service representative you happened to be talking to? Were you able to recall a truly positive experience without having to think too far back? If so, that’s great! I encourage you to share that experience. If you need further information, just follow this: www.thechristianlouboutinsale.org summer www.officiallouisvuitton2012.net sent time is extremely favorable for people.