Source: Beijing Samsung Washing Machine Repair Phone http://blog.tianya.cn/blogger/blog_main.asp?BlogID=3451922. Samsung washing machine, unable to wash, but spins normally when empty.
Fault Analysis: After connecting the power and allowing the washing machine to spin empty, it was found that the drum rotated normally during this process. After cutting off the power, the drum was manually rotated left and right with one hand, revealing that the drum turned more easily than usual, with a slipping sensation, seemingly having lost its traction. Based on this, it was judged that the inner hole of the drum had worn out, preventing it from rotating properly with laundry for washing.
Fault Inspection: After removing the back cover of the washing machine, one person held the large belt wheel tightly while another person manually rotated the drum. It was found that the drum could still rotate even when the belt wheel did not turn, confirming that the inner hole of the drum had worn out and become rounded, losing its washing function and causing the aforementioned fault. After replacing the drum, the machine was tested and resumed normal operation, eliminating the fault.
Beijing Samsung Washing Machine After-sales Service Phone.