Tangshan Property Insurance Companies' Auto Insurance Claims Service Commitment
PICC Property Tangshan Branch Auto Insurance Claims Service Commitment
The Tangshan branch of PICC Property adheres to the business philosophy of "people-oriented, honest service, customer-first, and sustainable operation," with the vision of "becoming an insurance company satisfactory to the people." We solemnly commit to our vast number of customers and all sectors of society:
1. For auto insurance claims cases under 2000 yuan not involving personal injury, from the time of reporting the case, if materials are complete, compensation will be paid within 24 hours; for claims under 5000 yuan not involving personal injury, from the time of reporting the case, if materials are complete, compensation will be paid within 48 hours. Starting May 18, for claims under 10,000 yuan not involving personal injury, if materials are complete, notification of compensation will be given within one hour.
2. For vehicle damage under 5000 yuan with clear responsibility, claims can be processed easily on a single sheet of paper.
3. A nationwide network for "claims processing where the accident occurred" provides services such as "substitute investigation, substitute loss assessment, and substitute claims processing," ensuring that no matter where you are, you can enjoy convenient and efficient claims services from the time of reporting the case until receiving compensation.
4. Real-time insurance information inquiry through 95518 or e-PICC allows you to track the progress of your auto insurance claims at any time, making the service more transparent.
5. The 95518 hotline accepts reports and provides insurance consulting services 24 hours a day, 365 days a year.
6. Implementation of the "five-no" service standard:热情 (enthusiastic), patient, and sincere in serving customers without confrontation or blame; polite and civilized without being cold, rigid, or overbearing; timely service with high efficiency without shirking responsibility or bureaucratic red tape; strict adherence to the law without difficulty or extortion; clean and upright while strictly following regulations without using claims for personal gain or demanding bribes.
Claims Reporting Phone: 95518 Complaints Phone: 95518 2340579 2344005
General Manager: Li Qingwen
Tangshan Insurance Industry Association Tel: 2050767, 2050765
Source: Tangshan Labor Daily Editor: Liu Fei [Enter Forum] . Related News: