The owner originally trusted the manufacturer's designated repair service station, but never expected that the result would be worsening instead of improving. Originally, his Brilliance car was in good condition, but after being repaired at the station, it became riddled with problems. The owner contacted the manufacturer and dealer multiple times, but was met with responsibility shirking from both parties. In a fit of rage, the owner declared that he would stage a dramatic scene of smashing his Brilliance car at next year's Shanghai International Auto Show!