All (2 pages) As an old mobile user, today is really frustrating. I use the M-Zone annual internet package, 15 yuan per month for 600MB. Calculating the time, it's almost over, so I called 10086 to ask when it expires (this should be the operator's concern), and they said it expires in April, and I need to renew next month. But the price has changed, 15 yuan can only cover 300MB now, if I want to continue enjoying the 600MB annual service, I have to pay 25 yuan per month!
In theory, with the increasing number of internet users and technological progress, Mobile should provide us with safer, faster, and more affordable network services. Safety we don't mention, there are many places where there's only Unicom signal but no Mobile signal, I endure it. The internet speed is reportedly ranked second to last globally; sometimes it takes forever to open a webpage, I also endure it. But this internet price keeps rising again and again, is there any justice left?
The monk has been online for quite a long time. Back then, there were no forums, only chat rooms. When I first started using Mobile's internet package, they recommended the annual package, which was about seven yuan per month for 800MB. Although it was more expensive than the unlimited traffic old card in Guangdong, it was still usable. At that time, some people taught me how to use expired cards for free internet, but I didn't learn because I thought deceiving others wasn't good. After using this package for many years, a few years ago, it was mysteriously canceled without notice, the reason being that I didn't renew it on time. What nonsense, if you don't notify me, how would I know when it expires? After arguing for half a day with no result, I still needed to go online, so I had to accept their new annual package, 15 yuan per month for 600MB, and have been using it until today!
Because of the lesson from the previous experience with Mobile's shady chain sales, every year when it's almost time to expire, I keep calling Mobile customer service to request automatic renewal. Each time, the reply is that I can only renew when it expires. As a result, those months become my top priority, constantly checking to make sure I don't miss it. After asking for a while, the customer service representatives get annoyed and say, "Sir, rest assured, we will notify you when the time comes. If you wish to renew this annual package, you definitely won't miss it, and the price won't change. You're an old customer, rest assured," etc.
In the end, what was bound to happen did happen. It seems the monk's concerns weren't unwarranted, the price is going up again. Fine, prices can rise, but what's the reason? In the past, fewer people used the internet, and each base station provided service to very few people, theoretically the cost per person should be higher. Now, more people are using the same base station, the shared cost should decrease, how could it possibly keep getting higher?
Firstly, we need to clarify one fact: Mobile is a state-owned enterprise, a large part of the investment for building base stations comes from national funds. You have no right to take the wealth of all citizens as capital and charge money according to an enterprise model. This part should belong to public services! Secondly, even if you operate as a private company, focusing on economic benefits, since your industry involves public services, you cannot just raise prices unilaterally. There should be a hearing to explain your reasons for the price increase! Thirdly, even if you ignore everything and insist on raising prices, the annual service you provide is a commercial contract. It's a package you designed yourself and sold to the public. How can the price this year be different from next year? Ask yourself, if you can breach the contract at will, where is the credibility of your company?
Regarding the existence of state-owned enterprises, society has many doubts. If state-owned enterprises operate under the banner of the nation... Remaining full text 1/2