According to the Yangcheng Evening News, during this year's Spring Festival travel rush, the number of passengers transported by road and waterway in Guangdong Province exceeded 100 million. The Guangdong Department of Transportation selected 9 mystery passengers to conduct undercover visits to evaluate the passenger transport services and business practices along the way.
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Deputy Director Shen Yiping of the Comprehensive Transport Division of the Guangdong Department of Transportation introduced that the passengers were carefully selected from many citizens who voluntarily signed up to participate. "People from all walks of life were included, which helps to more truly and objectively reflect the service and operation conditions of our industry."
According to the arrangements of the Guangdong Department of Transportation, the 9 "mystery passengers" will send back their record forms to the Department of Transportation at the end of February. Relevant responsible persons will also propose rectification measures based on the opinions provided by the mystery passengers, thus allowing the transportation work of Guangdong Province to improve due to the participation of ordinary people.
Mr. Hao was one of the first selected mystery passengers. During the Spring Festival travel rush, he secretly visited taxis and buses, and during the holiday, he would continue to secretly visit long-distance buses from Guangzhou to Shaoguan. Mr. Hao said: "We have a form to fill out, focusing on observing the appearance of the vehicle, service level, and issues such as overloading."
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