Work Modules: Main work items or work commitments, Evaluation Criteria:
Survey Tasks: On-site survey after accepting dispatch. After receiving the dispatch, complete personnel scheduling within 15-30 minutes in urban areas and within 20 minutes in county areas. Exceeding the committed time limit is considered不合格 (unqualified).
Valuation Tasks: After accepting dispatch or contacting the insured party, complete scheduling within the system within 24 hours after on-site valuation. Exceeding the committed time limit, at Guangdong's 93-octane gasoline price, is considered不合格 (unqualified).
Case Amount Classification:
Cases under 2000 RMB: Compensation within 1 working day if procedures are complete and there is no objection to the amount. Exceeding the committed time limit is considered不合格 (unqualified).
Cases between 2000-5000 RMB: Compensation within 1-3 working days if procedures are complete and there is no objection to the amount. Exceeding the committed time limit is considered不合格 (unqualified).
Cases between 5000-10000 RMB: Compensation within 3-7 working days if procedures are complete and there is no objection to the amount. Exceeding the committed time limit is considered不合格 (unqualified).
Cases over 10000 RMB: Compensation within 7-10 working days if procedures are complete and there is no objection to the amount. Exceeding the committed time limit is considered不合格 (unqualified).
Personal Injury Cases: Compensation within 15-30 working days if procedures are complete and there is no objection to the amount. Exceeding the committed time limit is considered不合格 (unqualified).
1. Simple cases of single-party accidents under 2000 RMB:
① "Simple Claim Handling Form for Motor Vehicle Insurance"
② Driver's license and vehicle registration certificate of the driver involved
③ Insured person's ID card, bank card number, bank name, and mobile phone number
2. Simple cases of dual-party accidents under 2000 RMB:
① "Simple Claim Handling Form for Motor Vehicle Insurance"
② Driver's license and vehicle registration certificate of the driver involved
③ "Both Parties Accident Self-Negotiation Mediation Record Book"
④ List and cost receipts of third-party vehicles and property damage
⑤ Insured person's ID card, bank card number, bank name, and mobile phone number
3. General cases of single-party accidents:
① "Claim Application Form for Motor Vehicle Insurance"
② "On-Site Investigation Report for Motor Vehicle Insurance"
③ Driver's license and vehicle registration certificate of the driver involved
④ Traffic accident determination letter or accident proof issued by the traffic accident handling department
⑤ Photos of the accident scene and loss situation
⑥ Other relevant documents proving the cause and extent of the loss
⑦ Insured person's ID card, bank card number, bank name, and mobile phone number
4. General cases of dual-party accidents:
① "Claim Application Form for Motor Vehicle Insurance"
② "On-Site Investigation Report for Motor Vehicle Insurance"
③ Driver's license and vehicle registration certificate of the driver involved
④ Traffic accident determination letter, mediation letter, compensation voucher
⑤ List and cost receipts of third-party vehicles and property damage
⑥ Photos of the accident scene and loss situation
⑦ Other relevant documents proving the cause and extent of the loss
⑧ Insured person's ID card, bank card number, bank name, and mobile phone number