Interview with the Shopkeeper
With a sense of foreboding, I sought out the shopkeeper's contact information and engaged in a deeper conversation. The incident began when the shopkeeper participated in a large shopping event on Taobao. An item originally priced at over 70 yuan was set to be sold at 50% off with free shipping. However, due to a misconfiguration in TaoShare, the item was listed at 0.2 times the original price, resulting in a sale price of 1.56 yuan with free shipping. Within just a few minutes, over 2000 units were sold before the listing was taken down. Otherwise, the losses would have been even greater. I believe many shopkeepers, if faced with such a situation, would be at a loss. The initial reaction is usually shock, followed by uncertainty. Before calmly moving forward, aside from finding no fault in the process, one must first deal with the already placed orders. In this regard, we cannot help but admire the shopkeeper’s decision (Rose Stroll), who after careful consideration, chose to ship the products to the customers and bear the losses themselves. Such a decision requires courage, as it involves facing significant financial losses.
After further exchanges with Rose Stroll, I learned that after choosing to honor their commitment and ship the goods, the store's operations continued smoothly.
Many buyers couldn't believe the seller would keep their promise. At 1.56 yuan with free shipping, it was clearly a money-losing deal. However, later we saw heartwarming changes. After receiving their goods, these customers left positive reviews, shared their experiences enthusiastically, and also bookmarked the store. These are all potential resources; many became loyal members. I believe this will bring more business in the future. Moreover, doing business with such a store gives peace of mind. As the saying goes, every misfortune has its blessing. This deepened my understanding of the word 'crisis'. After comes opportunity. Facing problems isn’t scary; what matters is the attitude with which one confronts and resolves them.
The deeper implications of this incident can give our shopkeepers more food for thought. If you were to encounter such a problem, how would you respond?
Finally, I still commend the shopkeeper (Rose Stroll). Such a shopkeeper represents the mainstream. Although they lost money, they gained numerous potential customers, attention, and countless shares, which are probably what some hard advertisements can't achieve. The shopkeeper truly turned misfortune into fortune. Share your thoughts.
All bad posts needed.
The store seems to have money.
D
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Honesty is very important.
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The shopkeeper really turned misfortune into fortune.
C
Support first ~~~~ then slowly read ~~~
Passing by
Mistakes benefit everyone, b.wing. There is always a little boy in my heart, Xiao A.
Support.
The 100,000 yuan lost can be gradually earned back. If we lose honesty, it can never be bought back with money.
I'm here to buy soy sauce.
Honesty has a price. Sellers need a certain economic strength to afford the losses and the spirit of taking responsibility is worth learning from, more importantly, respect!
Support!!
Hope the shop prospers.