The translation provided is already in English. Below is a reorganized and slightly polished version for improved readability:
---
### I. General Introduction of the Expo 2010 Shanghai China
1. The Expo 2010 Shanghai China will be held from May 1, 2010 to October 31, 2010.
2. The Expo Site spans both shores of the Huangpu River, between the Nanpu Bridge and Lupu Bridge. The Expo Site covers a total area of 5.28 square kilometers, with 3.93 sq km in Pudong and 1.35 sq km in Puxi. The fenced area covers approximately 3.28 sq km.
3. The philosophies of Expo 2010 Shanghai China are understanding, communication, togetherness, and cooperation.
4. The theme of Expo 2010 Shanghai China is "Better City, Better Life."
5. The secondary themes of Expo 2010 Shanghai China are: multi-cultural integration, promotion of urban economy, technological innovation, reconstruction of urban communities, and interaction between urban and rural sectors.
6. The mascot of Expo 2010 Shanghai China is "Haibao," which means "treasure of the ocean" in Chinese. It is designed to resemble the Chinese character for "human," corresponding to the theme of the Expo.
7. The emblem of Expo 2010 Shanghai China looks like the Chinese character for "world" and is elegantly combined with the numbers "2010," resembling a celebrating family. It expresses the philosophies of Expo 2010 Shanghai China: "Understanding, communication, togetherness, and cooperation."
8. The main venues of Expo 2010 Shanghai China can be summarized as "one Axis and four Pavilions," including the Expo Axis, the China Pavilion, the Theme Pavilion, the Expo Center, and the Expo Performance Center.
9. October 1, 2010, is the grand opening day of the China Pavilion. The Pavilion is designed to express China's philosophy, showcase Chinese culture, and facilitate friendly international communication and cultural exchange.
10. Expo 2010 Shanghai China tickets will be sold through official channels, appointed agents, and designated travel agencies. Up-to-date ticket information can be found on www.expo2010.cn or the Expo hotline: +86-21-962010.
11. Expo 2010 Shanghai China will be a feast of city life, a symphony of innovation and integration, and a dialogue of human civilization.
12. The service hotline of Expo 2010 Shanghai China is 962010. You can call directly for any information you need.
---
### II. Common Service Expressions
#### (a) Greetings
1. Hello, everyone! Welcome to Shanghai!
2. Hello, everyone! Welcome to our Expo 2010 Shanghai China City Volunteers service station. Allow me to introduce the Expo to you.
3. Good morning! Can I help you?
4. Good afternoon! Do you have any problems I can help you with?
5. Nice to meet you. Where do you come from?
#### (b) Welcomes and Farewells
1. Nice to meet you. I wish you a happy visit.
2. Welcome to Expo 2010 Shanghai China. / Thank you for your visit.
3. Goodbye. Take care.
4. Have a safe trip. Take care.
5. We are very honored to provide you with our services.
#### (c) Words of Thanks
1. We appreciate your understanding.
2. Excuse me. Thank you.
3. Thank you for your support.
#### (d) Apologies
1. Excuse me. Please wait a moment.
2. We will try our best to fulfill your requests to your utmost satisfaction.
3. Sorry to keep you waiting.
4. We are sorry for the inconvenience.
5. We will continue to improve our services. Thank you for your patience.
---
### III. Civilized Promotion Language (Do’s and Don’ts)
1. Excuse me. The smoking area is over there.
2. Please keep quiet in order to hear me more clearly.
3. There is a garbage can; you can discard garbage there. Thank you for your cooperation.
4. We understand your feelings. Please kindly wait a moment and follow the order. We will provide the services you require as soon as possible.
5. Ladies first. Thank you for your cooperation.
6. The public restrooms are free of charge and marked by male and female signs in various areas around the Expo Site. These restrooms are sanitary for infant use.
---
### IV. Translation Expressions
1. Hello, please hold. I will dial 962288 for the Expo 2010 Shanghai China translation system to offer our translation service to you.
2. During your visit in Shanghai, if you need translation services, you can dial 962288 for the Expo 2010 Shanghai China translation system, and they will assist you in various ways.
3. (For language selection) Please hold a moment. Please select the language you speak.
---
### V. Emergency Handling Expressions
#### (a) Lost Children or Seniors
1. (Lost child) Hello, I’m a volunteer. Where is your daddy or mommy? Do you know how to contact them?
2. (Lost senior) Excuse me, sir, do you need help? Do you need me to contact your relatives?
#### (b) Sudden Events
1. (Power failure) Please keep an eye on your belongings and follow the security guards and staff. Follow the signs and evacuate in an orderly fashion.
2. (Fire) Please don’t panic. Don’t take the elevator. Evacuate in an orderly fashion through the fire escapes.
3. (Crowds) It’s extremely crowded in the front. Please do not panic. Stand firmly on your feet or grab hold of solid objects near you.
4. (Disturbances) Please watch your words and actions, or we will contact a security guard to resolve this matter.
5. (Regarding race or religion) Hello! We respect your beliefs and habits. If we misunderstand your customs, please forgive us. Within the realm of our services, we will do all we can to satisfy your needs.
6. (Thunderstorm) There’s a thunderstorm today. Please do not stand by the substation, high-voltage poles, or tall buildings while wearing wet clothing. Avoid open high places or trees and stay away from metal objects. Turn off radios, TVs, and mobile phones wherever you are.
7. (Hot weather) It’s very hot today. Please be sure to stay cool.
8. (Typhoon) There’s a typhoon today. Watch out for falling objects and avoid riding bicycles.
#### (c) Other Services
1. I’m sorry, we do not offer baggage check services.
2. If you wish, we can contact our supervisor to confirm whether this regulation has changed.
3. You can dial 12315 for the consumer complaint hotline. We will record your complaint today to improve our service. Thank you.
4. I’m sorry, we don’t have this information at the moment. If you wait a moment, we can contact the Expo 2010 Shanghai China volunteer call service system for assistance.
5. I’m sorry, we are busy at the moment and cannot take media questions. A unified arrangement will be made for all journalists.
6. I will record your interview information and contact my colleagues in charge of media relations. They will get in touch with you as soon as possible. Thank you.
---
### VI. Information Inquiry Expressions
#### (a) Transportation Inquiries
1. Take Bus No. X / Subway Line X, go straight ahead, turn right at the second intersection, continue for about 200 meters, and you will see the bus stop/subway station.
2. You can take the Shanghai Maglev at Longyang Road subway station directly to Pudong International Airport.
3. For Shanghai train schedule information, call 16088188.
4. Subway Lines 6, 7, 8, 9, and 13 all go to the Expo site.
5. Dial 96822 for the Expo taxi booking service. Taxis in Shanghai accept public transportation cards.
6. Call 16088160 for transportation information in Shanghai.
7. There are two airports in Shanghai. Call 96990 for flight information at Pudong Airport and 52604620 for Hongqiao Airport.
8. Can you tell me specifically where you want to go in People’s Square? The buses here mainly reach Huaihai Road near People’s Square.
#### (b) Shopping Inquiries
1. If you want to go shopping, consider areas such as Xujiahui, Wujiaochang, East Nanjing Road, West Nanjing Road, Huaihai Road, North Sichuan Road, the Municipal Commercial Center, Zhongshan Park, Shanghai Railway Station, Hongqiao Road, Changshou Road, and Yuyuan Garden. Each location has large department stores.
2. If you want to buy local specialties, visit Cheng Huang Miao (City God Temple), where you can find many Shanghainese snacks and products.
3. To purchase licensed Expo products, log onto www.eshop-expo2010.com or call 4008851519 for details.
#### (c) Tourist Inquiries
1. On the west side of the Bund, you can find various architectural styles known as the "Wanguo Building Complex." I recommend enjoying the night views there.
2. The Oriental Pearl TV Tower is a landmark in Shanghai. The Exhibition Hall of Shanghai on the ground floor showcases the city’s history since its opening to trade.
3. The Shanghai World Financial Center on Century Avenue in Pudong New Area is the tallest building for sightseeing in the world.
4. People’s Square is in the center of Shanghai and is also the location of the Shanghai Municipal Government.
5. Xintiandi-Shanghai, located on the south side of Middle Huaihai Road between South Huangpi Road and Madang Road, is the best place to experience both the history and modernity of Shanghai.
6. For nearby attractions, I recommend Zhujiajiao in Qingpu District and Qibao Ancient Town in Minhang District. Both offer beautiful scenery.
#### (d) Food Inquiries
1. Famous Shanghai snacks include steamed buns, sparerib rice cake, and crab shell cake. All are delicious and worth trying.
2. There are many Muslim restaurants in Shanghai. Call 57575777 for free reservation services.
3. For detailed information about dining in Shanghai, log onto www.dianping.com.
---
### VII. Special Service Expressions
#### (a) Medical Services
1. What seems to be the problem?
2. We provide thermometers here to take your temperature.
3. We have called the emergency hotline 120. Medical staff will arrive shortly.
4. Don’t worry. We have band-aids here. Let me clean the wound for you.
#### (b) Services for Special Groups (The Disabled)
1. Hello. I’m a volunteer at the Expo 2010 Shanghai China City Service Station. May I help you?
2. (For the blind) Let me guide you. Please hold my arm tightly and relax.
3. (For the blind) There are two steps down. Please walk slowly.
4. (Pushing a wheelchair) We’re ready to go. Please prepare and release the hand brake.
---