Jobs had an email war with a female college student

According to reports, an American university student journalist from Long Island sent an email to Apple, criticizing Apple's public relations department, Jobs replied to several emails, and said: “ Please spare me. ”

Chelsea, a 22-year-old female student at Long Island University in the United States; Kate · Chelsea KateIsaacs said Thursday that her college gave every freshman an iPad and the journalism professor asked her to write a story. She wants a response from Apple on how the iPad is set up in universities.

When she sent six voicemail messages respectfully to Apple's PR department, there was no response. Mr. Kes then wrote a lengthy email explaining his situation, expressing frustration with Apple and saying that he had promoted himself so hard that he had fallen short of his goals.

Kosmail:

Mr. Jobs, I would like to ask you respectfully why Apple is so attentive to the needs of students. Along with the latest and greatest inventions, the company has a customer service hotline; Unfortunately, Apple's media relations department didn't answer my question, which I politely told them was necessary for my academic performance.

Jobs replied, and Kes assured him that the email was 100% authentic and unchanged. Several industry insiders read the email and said it was legitimate. Jobs replied about an hour and a half after the email was sent:

Our goal is not to help you get good grades. Sorry.

After receiving the reply, Kes said: “ I'm a little surprised. It's a little unprofessional. You make apples, you make tons of money, and you don't pass muster. ”

So Kes wrote back again:

I never said your goal was. Help me improve my grades. . Instead, I politely asked why your media relations department didn't respond to my email, thereby undermining my chances of getting a good grade. But, my personal situation aside, let's talk about basic courtesy. Generally speaking, if you get a message from a customer, as an employee, is it okay for you not to respond? That's what I always thought. But I don't think that's one of your goals.

A few minutes later Jobs emailed back:

No, we have over 300 million users and we can't respond to every one of them unless they have a question. Sorry.

Kes then replied:

You're absolutely right. As your customer, I meet your criteria, and I deserve a response: 1) I'm one of 300 million users, and 2) I do have questions, and I need answers that only Apple's media Relations department can answer. Now, are they free to entertain me (my polite voice can be heard in the first 5-10 messages). Oh, please. I'm on a deadline.

At 6:27 p.m. Pacific time, Jobs finally came up with his last move:

Please forgive me! (English original: Please leave us alone).

Kes, whose report is due today, said: “ I might not get an A, but I might get a B. ”