China Unicom Customer Service Internship Report

After understanding the content of customer complaints, it is necessary to determine whether the reasons for customer complaints are sufficient and whether the complaint requests are reasonable. If the complaint cannot be established, a tactful method can be used to respond to the customer, obtaining their understanding and eliminating misunderstandings; if the complaint is valid, then based on the customer complaint information, determine the responsible department being complained about, and ask the customer to give a certain amount of time to conduct an investigation.