With the development of the real estate industry, property rights protection is gradually becoming well-known to people. According to Mr Zhang, a lawyer from Ningbo Yongjian Law Office, in recent years, consumer complaints and cases handled regarding real estate mainly focus on three major issues: contract signing, house quality-related problems, and property management.
When encountering霸王条款 (unreasonable terms) from developers, what kind of rights protection method would consumers choose? The survey shows that only 25% of netizens would actively report to the Consumer Association, 25% choose to accept it helplessly, and only 12.5% of netizens would join other homebuyers to protect their rights together. As for seeking solutions, 37.5% of netizens would choose to "directly negotiate with the developer" or take legal actions.
The survey shows that complaints about "developers forcing owners to pay money first, sign first, then inspect the house" rank at the top. Quality issues related to "balconies", "outer walls", and "glass" are also focal points of complaints. This is due to the changes in the objects of house buying in recent years. In the past, the main type was roughcast houses, but now many fully renovated houses have entered the primary market, thus increasing the complaints about house quality accordingly.
62.5% of netizens prefer to buy newly built commercial housing from brand-name developers with high reputation, considering this as one of the effective ways to ensure house quality. In the survey on "brand-name developers with high credibility", Vanke and China Resources rank at the top, while Aokexi, Youngor, and Junsheng also have good reputations. However, regarding house quality issues, Mr Zhang advises netizens to sign detailed contracts with developers so that they can maximize the protection of their own interests when house quality problems arise.
As house prices continue to rise, consumers are paying more and more attention to their living safety. Therefore, the survey shows that 35% of respondents believe that legislation for house quality needs to be improved urgently.