Cars are gradually becoming people's daily means of transportation. The increase in car ownership has brought a broad market space for car beauty shops, which can be said to have unlimited business opportunities. Of course, with the expansion of market space, competition also becomes more intense. The business of car beauty shops has also slowed down. Therefore, how car beauty shops retain customers has become the most urgent problem for the managers of beauty shops to solve. A good management software can effectively improve the management of members and perfect the management of car beauty shops.
Can the car beauty software you choose solve these problems? Can the boss get these data?
1. How many cars did we receive today? How many new customers are there, and what services do they need? How many old customers are there among them, and how many are premium customers? What percentage of our operating income and profit do they account for?
2. How much income did we generate today? How much income was from car washing, beauty treatments, decoration, quick repairs, tires, and other categories? How much was cash, how much was on credit, how much was transferred, and how much was free of charge? Did we make a profit or suffer a loss today?
3. How many membership cards were issued today?
4. Which employee performed the most work and had the best performance today?
5. Within a month, which products sold the best and which ones didn't sell well? Which supplier’s goods sold the best within a month? Which customers are about to leave? Which customers spent the most? Which customers visited the store the most times?
Can customer care and after-sales follow-up be done properly?
1. How many new customers do we need to follow up with today for new customer care?
2. How many customers haven't come for a long time and need follow-ups?
3. Which customers' membership cards are about to expire and need follow-ups?
4. Which customers need maintenance reminders because their car maintenance is due?
5. Which customers who made reservations today need follow-up confirmation?
6. Which customers' cars are overdue for completion but still unfinished, requiring follow-up communication with the customers?
7. Which customers’ cars are completed but the customers haven't picked them up yet?
Can inventory be managed accurately?
1. Is the accuracy rate of premium inventory high? Are there any cases of mistaken identification?
2. Is the occupancy rate of premium inventory reasonable? What is the ratio of good-selling products to poor-selling products?
3. Which products sell well and which don't?
4. Which supplier's goods sell the best?
Based on his own car beauty shop, the management of beauty shops, and technical personnel's field investigations and demand analysis, the CEO of Kerry Software has specifically developed a set of car beauty management software under Kerry for car beauty shops. The software clearly divides responsibilities according to different positions, including front desk workstation, customer service workstation, warehouse workstation, procurement workstation, sales workstation, finance workstation, manager workstation, etc. SMS follow-up days and maintenance cycles are set according to goods and service items, and SMS follow-ups are automatically sent by the system. It also automatically generates phone follow-up times, making it more convenient to manage members.
Finally, to stand firm in the fiercely competitive car beauty shop market, good management is essential, and a good software can effectively improve the management of beauty shops. A small investment can bring significant benefits.