Is it better to choose an online CRM or an installed one? Vendors on both sides have their own arguments. For a time, the internet was flooded with related information, leaving companies that are actually making the choice at a loss. At this moment, a friend asked me, saying his company was in the process of selecting a CRM. After reading articles from vendors on both sides pointing out each other's weaknesses, he worriedly asked: "Both online and installed CRMs have their respective shortcomings. Which type of software should I choose?" When I heard this, I laughed. Is this even a question? Isn't it just like eating: having porridge or having dry rice?