From the perspective of small businesses, the user experience statements on the internet are unfiltered first-hand information, and thus the most informative. At the same time, users can also benefit from this kind of feedback. Large enterprises often gather customer feedback through professional surveys or random interviews, but currently, some companies offer a service that compiles online customer feedback, allowing small businesses to access valuable market research services at a low cost. Power Reviews, Bazaarvoice, and Relevant Mind are typical examples of such services. "For businesses that lack the resources to collect customer feedback information on their own, this service is very ideal," according to U.S. market research... A new way to make money by paying to listen to complaints.