An effective way to maintain a service image that has already been established is: Establish a customer service audit system; through this system, systematically monitor and review the performance of the customer service department, measure and evaluate whether high-quality service standards are being met, and feed back relevant information to frontline employees. This process is a core factor in the organization's progress towards high-level customer service. Establishing a customer service audit system - Customer Service Audit System -
· Is an organizational format for periodically evaluating how the service system operates.
· Takes certain measures to assess the completeness of the service system.
(1) The service audit system clearly defines...