During the conversation, it is common to encounter situations where customers are lost. So, how can you effectively retain your customers? First of all, reduce the customer's expectations and see if a deal can be made. If not, then you need to reset the customer's expectations again.
TSR needs to understand the customer's expectations, know how these expectations arise and change, and comprehend the different rankings of various expectations. After understanding these, it is important to learn another key skill: how to effectively set more realistic expectations for the customer that have a higher likelihood of being achieved.
The Purpose of Resetting Expectations
Setting customer expectations is about informing your customer...