As the saying goes, "A incapable soldier only affects himself, but an incapable general ruins the entire troop." In the process of bank branch transformation, enhancing the service management skills of branch managers is crucial. The training for branch managers mainly includes the following content:
### I. Future Development Positioning of Bank Branches
1. Customer evaluations of banks (case analysis in banking)
2. Types of customers from the perspective of tellers
3. Employee survey reports from frontline staff
4. Development positioning of bank branches
5. Analysis of branch operation methods
6. Capability requirements for employees set by banks
### II. New Role Positioning of Branch Managers in On-site Service Management
- Analysis of practical issues in branch management
- The new role of branch managers
- Functional role positioning of branch managers
- The mission of branch managers
### III. New Approaches to Branch Performance Indicator Management
- How to alleviate the pressure of branch indicators
- Characteristics of target management in on-site branch management
- Importance of target management for branches and employees
- How to implement target management
- Balanced management in target management
- Time management principles in target management
### IV. Motivation Management in On-site Service Management
- Relationship between employee service affinity and motivation
- Motivation points for different types of employees
- Techniques for motivating oneself at work
- Techniques for motivating employees at work
- Establishing a motivational environment
### V. Improvement Suggestions for On-site Service Management at Branches
- Significance and characteristics of 5S management at branches
- Handling emergency situations at branches
- Methods for improving the on-site service environment at branches
- Establishing service standards at branches
- Creating a service marketing atmosphere at branches
- Case analysis of branch instance pictures
### VI. Branch Meeting Management
- Relationship between meetings and business capability enhancement
- Learning methods for improving business capabilities during meetings
- Essential elements for sustaining effective meetings
- Templates for designing pre-meetings and post-meetings
### VII. Back-office Service Culture Construction at Branches
- Secrets to moving from good to great
- Five-step method for cultivating employee responsibility
- Modes of on-site service culture construction at branches
- Modes of back-office service culture construction
This comprehensive training program aims to equip branch managers with the necessary knowledge and skills to effectively lead their teams in adapting to the evolving landscape of banking services.