Dear valued customers,
Thank you for purchasing Nintendo products. On January 31, 2008, we released "Super Smash Bros. Brawl." Among the customers who purchased this game, there have been reports of issues not typically encountered with other games, such as "discs not being read," "disc reading errors," or "inability to play animations smoothly."
After analyzing these symptoms and examining some returned units, we inspected the functionality of the optical drive lens and discovered that a significant amount of dirt, including cigarette smoke residue and dust, had accumulated on the lens.
"Super Smash Bros. Brawl" uses a dual-layer disc due to its larger capacity, unlike most other game software which use single-layer discs. This makes it more susceptible to issues caused by dirt on the optical lens. The aforementioned errors can be resolved by cleaning the optical lens inside the Wii console.
However, since this operation cannot be performed by customers at home, we would like to offer a free cleaning service on your behalf. Customers who purchased "Super Smash Bros. Brawl" and are experiencing the above issues are kindly requested to bring the following items to the address listed below: the "Super Smash Bros. Brawl" disc, the Wii console, and the Wii warranty card. We will provide this cleaning service free of charge. We apologize for any inconvenience this may cause and thank you for your understanding.
**Items to bring:**
- Wii Console
- Wii Warranty Card
- "Super Smash Bros. Brawl" Disc
**Note:** There is no need to bring the AC adapter, Wii Remote, or Sensor Bar.
**Nintendo Service Center**
Address: 56 Kagurada, Ogura-cho, Uji City, Kyoto Prefecture, 611-0042, Japan
Phone Number: 0774-28-3133
For courier deliveries, please contact (Tel: 0120-01-9625) and use Sagawa Express's Cash on Delivery service.
Upon arrival at our facility, we estimate the cleaning process will take approximately one week before the unit is returned to you.
Thank you for your cooperation.
Translated from Nintendo's official website by omygame.cn.