On June 25, in order to compensate for the loss of users affected by NORTON's "accidental killing incident", Symantec officially announced its compensation plan.
Subsequently, symantec unveiled a user registration website address: http://www.symantec.com/goodwill-cn. It is reported that the Symantec registration website will be launched on June 27.
For those affected by this false alarm who have a license to Symantec's genuine software. The user is requested to complete the online confirmation process to obtain the qualification. Affected individual users are requested to register their name, contact details and activation key (Users can obtain instructions on where to enter the activation key on the registration website). Individual users who qualify for this gesture of goodwill will receive an email from Symantec with a promotional password and detailed instructions on how to access the free extended update service, as well as a free set of NORTON Storage Restore Master 2.0 software for a specified period.
Affected commercial and enterprise users can also register their details on the Symantec registration website or contact their respective Symantec sales representatives or Symantec channel partners. Symantec will handle the situation at its discretion based on the different circumstances of the affected blue screen users.
Registration Opening Date: 27 June 2007 (Wed)
Deadline for Registration: 15 July 2007 (Sunday)